“Habitual Excellence” with Lou Shapiro, CEO of the Hospital for Special Surgery


Today, I'd like to share an interview that I did for the podcast series called “Habitual Excellence,” which is presented by Value Capture.

I had the great opportunity to interview Louis A. Shaprio – Lou is the president and CEO of the Hospital for Special Surgery (HSS).

HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence

HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence - Value Capture

We didn't talk about “Lean” per se in the interview, but I think you'll really enjoy the discussion and his perspectives, whether you work in healthcare or not.

Lou had previously been a leader within the McKinsey healthcare practice and my understanding is that he developed their Lean healthcare practice back in the day.

But in the podcast, we talk about HSS.

Two highlights and key points:

He doesn't believe that “culture eats strategy for lunch” — he thinks culture IS strategy (or it can be).

"I believe that culture does not eat strategy for lunch as they say.  I believe that culture is a strategy.  If deployed correctly, it can allow an organization to attain a level of performance that otherwise is not attainable."

Why does Lou think “zero” is the goal to aim for? Hear him in this short clip:

For the full episode, click here to view or listen through the Value Capture site.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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