Tag: Psychological Safety

Psychological Safety, Leadership, and Continuous Improvement

TL;DR: Psychological safety isn’t about comfort—it’s about creating the conditions where people can speak up, solve problems, and improve systems.

Psychological safety is the foundation of learning, quality, and continuous improvement. When people fear blame, embarrassment, or punishment, problems stay hidden and improvement stalls. When people feel safe to speak up, organizations learn faster and perform better.

These posts explore psychological safety through a Lean leadership lens—connecting daily behaviors, system design, mistake response, and respect for people. Drawing from healthcare, manufacturing, aviation, and executive leadership, this archive focuses on how leaders create (or destroy) the conditions for honest dialogue, problem solving, and sustainable improvement.

Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by...

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tl;dr: In this post, Mark challenges the common notion that speaking up in an organization is solely a matter of individual character or courage....

PDSA Only Works When Psychological Safety Is Present

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TL;DR: PDSA only works when people feel safe to surface problems, test ideas, and admit when something didn't work. PDSA is supposed to be the...

The Third Time (Almost the Fourth) Was the Charm at Starbucks...

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When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I'm a pretty regular drinker of the...

Ken Pilone On Transferring TPS & Lean To Areas Outside Of...

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Joining us for Episode #476 of the Lean Blog Interviews Podcast is Ken Pilone, who has more than 30 years' experience in Organization Development...

Interview with Joshua Kerievsky on the Joy of Agility — It’s...

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Scroll down for how to subscribe, transcript, and more Joining us for Episode #475 of the Lean Blog Interviews Podcast is Joshua Kerievsky, the founder...

A New Blog Series About DEIA, Psychological Safety, and Healthcare Safety...

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Running through the final post yesterday, Value Capture hosted a new blog series that was a collaboration with my friend Deondra Wardelle and other...

What Is a Culture of Safety in Healthcare–and How Do Leaders...

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TL;DR: In healthcare, a "culture of safety" is not a slogan or a delegated program. It is created through consistent leadership behaviors that reward...

Ryan McCormack’s Operational Excellence Mixtape: February 24th, 2023

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Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...

Learning from Mistakes in the Operating Room: Why Small Errors Lead...

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TL;DR: Wrong-site surgery rarely happens because of one person--it happens when small errors, near misses, and unsafe cultures are ignored instead of learned from. This...

What Do We Mean by Vulnerable Acts in the Context of...

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TL;DR: Vulnerable acts at work include everyday behaviors like asking questions, admitting mistakes, and challenging ideas--and leaders build psychological safety by modeling and rewarding...

Psychological Safety at Work: Why Rewarding Vulnerability Improves Outcomes

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Psychological Safety Exists on a Spectrum How is Your Individual Level of Psychological Safety in your workplace, healthcare, or otherwise? Psychological safety is not a yes-or-no...

Lucy and the Chocolate Factory–Reimagined With Sushi: A Lean Lesson from...

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Many Lean practitioners know the famous Lucy and the Chocolate Factory Lean example from I Love Lucy--a scene that's been used for decades to...
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