Healthcare Excellence Requires Problem-Solving and Psychological Safety
TL;DR: Healthcare excellence depends on psychological safety and strong problem-solving. When clinicians and staff feel safe to speak up about mistakes and risks, organizations learn faster, improve patient safety, and deliver better outcomes.
Thanks to my friends at Catalysis for publishing an article based on an excerpt from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
The book is now available through Apple Books, by the way.
Here's the article:
Healthcare Excellence Requires Problem-Solving and Psychological Safety
Summary: In this post, Mark explores the crucial role of psychological safety in problem-solving within organizations. He breaks down how fostering an environment where employees feel secure to speak up and share ideas can lead to more effective and innovative solutions, ultimately benefiting the company's performance and culture.
Here is Dr. Mayer's podcast episode if you'd like to hear his story and our discussion:
Make it safe to learn from mistakes
In The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I share stories and practical steps for leaders who want people to admit mistakes, learn from them, and prevent them from happening again. It received the 2025 Shingo Publication Award.
