Tag: Change Management

In this post, I talk about my dental practices "need" to get Lean, my need to floss, and some of the tactics that help others change. You being right doesn't mean mean others will accept your Lean practices or your scolding about flossing nightly.

We have two free webinars coming up in the next week, hosted by KaiNexus. I hope you can join us. Oh, as a reminder, I'm doing a Measures of Success webinar this Friday, the 22nd. The webinars are: The Lowdown on A3 Software [Demo] How to Ease the Pain of Change

Today, I'd like to share the latest in my series of articles about "Champions of Change," which is based on a discussion I had with Suzi Collins, an experienced Lean healthcare supply chain leader.

I sometimes try to share some light or funny on Fridays to get into the weekend with a laugh. I want to thank @BrianSJ on Twitter for his tweet pointing me to a hilarious video from a British TV show "That Mitchell and Webb Look."

In some of the major Lean transformation stories (in manufacturing in healthcare) usually include stories about some percentage of managers, doctors, or employees who chose to leave the organization. This is often a badge of honor of sorts. Sometimes, those people get labeled as "concrete heads" (I term I think we shouldn't use, as I've blogged about). Is this really the right way to view things?

My guests for Episode 292 are the three co-authors of an excellent book, Motivational Interviewing for Leadership: MI-LEAD: Jason Wilcox, Director of Education and Connected Care at VA Roseburg Dr. Brian Kersh, Clinical Psychologist at New Mexico VA Health System Dr. Elizabeth Jenkins, Clinical Psychologist/Courtesy Assistant Professor at University of South Florida

Who are the "champions of change" in your organization? Is your CEO a champion of change? How many of your front-line managers and staff...

The other day, I posted Episode #289 of the podcast, in which Kathleen Sharp and David Schoenwetter made some great points about respecting "push back"...

My guests for Episode #289 are Kathleen Sharp, MBOE, LSS MBB, now the Director of Optimization at McLeod Health, and David Schoenwetter, D.O., FACEP, a Medical Director at Geisinger Health System. They are joining me to talk about the innovative Geisinger Mobile Health Paramedic program that they developed and piloted with Lean thinking throughout. Kathleen and David will discuss why it was important to engage stakeholders in innovation, how they viewed and addressed resistance to change, why it was important to test the idea in practice, and why it was important to measure results. They also discuss their lessons learned and their challenges along the way. This WSJ article has a nice summary of the program: "Paramedics Aren't Just for Emergencies." "In the Geisinger pilot program, mobile health visits can be requested by a patient's primary-care doctor, a cardiology clinic, or after an emergency room or hospital discharge. Patients who frequently visit the ER are offered the option of being seen at home by a paramedic as an alternative to an ER visit and potential hospital admission, especially for conditions that can be treated at home if caught early." I hope you enjoy the episode. It's long, but it's an interesting case study, I believe.

Thanks to those of you who sent me this HBR article: Doctors Feel Excluded from Health Care Value Efforts Long story short... brought to you by...

When I was recently considering switching from an iPhone 6S to a newer iPhone 8 Plus (or an iPhone X), I wrote this post...

Just a quick announcement here. If you're a regular blog reader, you might know about the "ExperienceChange" change management simulation and workshop that I...