When Being Right is the Wrong Strategy for Change
I'm at the fourth annual KaiNexus User Conference in exciting Austin, Texas. We have customers here from many industries, which corresponds with the growth of KaiNexus and the way we've been pulled into other customers outside of our initial home in healthcare.
Yesterday, I facilitated the “ExperienceChange” workshop that's built around groups working together on an interactive change management case study as a way to learn. It's a really impactful way to learn about and reflect upon a change management model that can be used for any large-scale change, such as a Lean transformation or the adoption of KaiNexus software (and these two issues are often very intertwined).
Here's two of the groups working together, below. The workshop is, I think, very good adult learning, since I'm not standing there lecturing from PowerPoint all day (and a PowerPoint-free zone is one of the themes of this upcoming event that has a few spots left).
One of the themes in the change management workshop is that we can't force people to change. Leaders need to work with people to help bring them along. Instead of just labeling somebody as “resistant to change” in a stakeholder analysis exercise, identifying those who aren't ready to change means we need to work with those people more.
Today, I'm giving a talk at the main KaiNexus User Conference on themes about personal change and organizational change, building on lessons from Motivational Interviewing.
Some key points include:
- Change is a process
- “Resistance” to change (better labeled as “ambivalence”) is a natural part of the change process
- We can't force anyone to change
- We need to engage with people in conversations about change
- Leader behaviors, words, and actions that trigger “change talk” and evoke reasons for change will increase the chance we see people choose to change and take action
Below are my slides and a webinar-style recording of the talk. I'm curious to hear what you think.
My slides (PDF via Dropbox):
Webinar Recording of a Practice Session:
A few slides and a quote:
I hope you have a great day. Thanks for reading and checking this out.
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