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Podcasts on Lean, Leadership, and Continuous Improvement

The Lean Blog Interviews Podcast explores leadership, systems, and continuous improvement through thoughtful conversations with practitioners, executives, authors, and researchers. These episodes go beyond tools to examine how organizations really improve—through better leadership behaviors, respect for people, learning from mistakes, and sound management systems. This archive brings together podcast episodes focused on Lean, healthcare, Toyota, Deming, psychological safety, and what it actually takes to sustain improvement over time.

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Robert Maurer on Mastering Fear, Deming, and Motivational Interviewing

Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear.

Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below).

I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?

Skip Steward & Brandon Brown on TWI, Toyota Kata, and Building the Baptist Management System

Today I have two guests joining me for Episode #314 of the podcast. They are Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee and Brandon Brown, the owner and "Master Kata Coach" of his firm, Continuous Coaching Commitment, LLC.

In this episode, we discuss their use of methods such as "Training Within Industry" and "Toyota Kata" in the important work of healthcare improvement. Skip and Brandon both have backgrounds in manufacturing, but they have been able to translate Lean skills and mindsets into healthcare. We'll also talk about their dynamic as consultant / client and how the roles of "coach" and "learner" are often very situational and how we can be both at different times.

Podcast #313 – Audiobook Excerpt From “Measures of Success”

Today's episode (#313) of the podcast is a bit of a departure from the norm. Instead of interviewing a guest about their book or other work, I'm reading what's basically an audiobook-style excerpt of the first part of my new book Measures of Success: React Less, Lead Better, Improve More.

I say "audiobook-style" because it's not professionally produced and my voice has been bad after being sick last week... but I thought this would be one way to share some of this material and promote the book. I won't be doing a full-blown audiobook because the book is so full of charts, I don't think it all translates well to the audiobook format. But, here I'm reading the foreword, the preface, the introduction, and part of Chapter 1.

Jeff Hunter on Patient-Centered Strategy and Building Learning Systems in Healthcare

Joining me today for Episode #312 of the podcast is Jeff Hunter, author of the excellent book "Patient-Centered Strategy: A Learning System for Better Care."

Jeff was with the ThedaCare in Wisconsin, where he was Senior Vice President, Strategy and Marketing for the health system. After retiring from ThedaCare, he has been a faculty member for Catalysis and has started his own consulting firm, Jeff Hunter Strategy.

In today's podcast, we discuss a number of topics, including how a good strategy is a necessary input for a "strategy deployment" management process, some of the problems with traditional approaches to strategic planning, and why an iterative PDSA approach works better than static plans.

Jess Orr on Lean Leadership, Toyota Lessons, and Saving 200 Jobs

My guest for Episode 311 is Jess Orr, a continuous improvement practitioner at WestRock, a large paper and packaging company, where she helps plants foster a culture of continuous improvement and employee engagement.

\Her experience includes working directly for Toyota Motor Manufacturing Kentucky. She is particularly passionate about sharing best practices across industries, which motivated her to found Yokoten Learning.

In today's episode, we talk about her path from Six Sigma Black Belt to a Lean-thinking engineer at Toyota. How did she progress from solving problems herself to developing others? We'll talk about a blog post that she wrote for this blog earlier this year, Lean and ROI, leadership and culture, and much more. What is it like working outside of Toyota again? I hope you enjoy the discussion.

Podcast #310 – Steve Shortell, The Impact of #Lean on Healthcare Quality

Joining me again for Episode 310 is Stephen M. Shortell Ph.D., MPH, MBA. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California, Berkeley School of Public Health. 

He was previously a guest on Episode 267 talking about the establishment of the Center for Lean Engagement and Research (CLEAR) at the University of California, Berkeley, where he is the director. 

In this episode, we talk about some initial research that they released in a paper that was published in The Joint Commision Journal on Quality and Patient Safety:

"Use of Lean and Related Transformational Performance Improvement Systems in Hospitals in the United States: Results From a National Survey"

Podcast #309 – David Meier, A Toyota Guy on Making Bourbon with a Continuous Improvement Flavor

Back on the podcast for the sixth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota leader at their plant in Georgetown, Kentucky. As we mentioned in our April episode (#304), he's gotten into what's, perhaps, the most Kentucky of industries... distilling bourbon (and more) at Glenn's Creek Distillery.

In this episode, there's a lot of bourbon talk, with some Lean concepts thrown in. If you share our interest in Lean and whiskey, then this might be your most favorite episode ever. Of course, if you don't have any interest in bourbon, you might well skip this one.

You Can’t Cut Your Way to Success in Healthcare, with Andre DeMerchant

Joining me for Episode #307 of the podcast is my friend Andre DeMerchant, the President of DeMerchant Healthcare Solutions Inc., based in Kitchener, Ontario. We first crossed paths when we had the chance to work together with an American healthcare client via our then-affiliation with Pascal Dennis and Lean Pathways. 

In today's episode, we talk about Andre's history working for Toyota in Canada and what he learned there -- and why it's important that he learned about "how flow works" at Toyota. We chat about the terms "Lean" and "The Toyota Production System" and what those words mean to him. How does TPS "transcend culture and language," as well as industries?

We then shift to talking about healthcare and some of the common challenges, including "financial hardships," that are faced in many countries. Why are hospitals "poorly prepared for change" in many cases? Another main theme is "cost cutting" and why you can't cut your way to success. 

David Meier, Lessons and Wisdom From Working at Toyota and Teaching Others

Back on the podcast for the fifth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota leader at their plant in Georgetown, Kentucky. He's gotten into what's, perhaps, the most Kentucky of industries... distilling bourbon (and more).

I'll have two more podcast episodes where David and I talk about bourbon, whiskey, and continuous improvement for almost 90 minutes total there. Those episodes are coming soon.

Today is a shorter episode, where we catch up and hear more about what David has been doing since his last podcast appearance in 2010 when we talked about the challenges Toyota was facing then. In this episode, David drops a lot of knowledge and wisdom in a very short time -- thoughts on problem solving and how Lean thinking isn't easy for anybody, even if you're Japanese.

Podcast #303 – Craig Deao, Effectively Engaging Employees… and Everyone Else

Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.

Today, we're talking about his book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. We'll talk about the differences between satisfaction and engagement, how to tell if people are engaged in their work, and how to engage various stakeholders, including employees, clinicians, and executives. We'll also talk about how Studer Group became a recipient of the Malcolm Baldridge National Quality Award in 2010.

Podcast #302 – Katie Anderson on Japan: Standard Work, Customers, and Healthcare

My guest for Episode #302 is Katie Anderson.

Today, we're chatting because I've just returned from a short trip to Japan and Katie's going back in May (and you can join her).

We're sharing observations and reflections on topics ranging from standardized work to Kaizen. Would it be easier to "implement Lean" (or whatever term you'd use) if you're a Japanese organization? And what are some of the approaches you see with quality improvement and Lean in Japan's hospitals?

Our conversation also meanders into topics like eating sushi and more.

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