Tag: PDSA

This recent tweet of mine struck a nerve, apparently, based on the number of times it was liked and retweeted -- "Heard often: "We don't have time for improvement." Heard never: "We don't have time for fire fighting."

Mark's note: Today's post is by Cristal Totterman, a pharmacist and Lean leader I have known for a couple of years now. She's written a post that made me think about and reflect on the never-ending journey of improvement, both as individuals and organizations.

In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including the way I've streamlined my call scheduling process, for my benefit and for others.

Are there parallels between medicine and organizations when we look at the tension between heroism and the sometimes boring work of preventing problems and improving things? I comment on an article by Dr. Atul Gawande…

You might remember the hubbub (a kerfuffle?) over the NEJM opinion piece written by Dr. Jerome Groopman and Dr. Pamela Hartzband. See my first post...

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post "Lack of PDSA made JCP CEO SOL?"), it seems that...

Each Saturday, I get an email newsletter from the UK-based site "Nursing Times." Last week, this article, caught my eye: "Workplace principles revealed for NHS staff in Wales." A free registration might be required to read it or other articles, but it's worth it.

Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand half of the model, with...

On Tuesday, I hosted, via KaiNexus, a webinar with Jon Miller on the important topic of "Practical Problem Solving," a structured 8-step method for...

I love the show "Silicon Valley" and I just "binge watched" all ten episodes of Season 2 while traveling home from vacation. A few...

Thanks to my friends in the Michigan Quality System group, the internal Lean group at the University of Michigan Health System. They shared a video...

When I teach about Kaizen and continuous improvement, I try to use scenarios and cases to help people think through how they would respond...