Tag Guest

All (6520)3 Strategies (5)30 Rock (5)3P (10)5 Whys (18)5 Whys Survey (10)5S (134)A Lean Guy Reads (13)A.I. (1)A3 (47)A3 management process (1)A3 Open Mic (1)A3 thinking (2)Access (1)Accountability (4)Accounting (13)Ackoff (2)Adam_Zak (8)Admin (1)Adult Education (1)Adult Learning (1)Aerospace (1)Africa (2)Agile (15)AI (37)AI Lean Coach (14)Alaska (3)Alcoa (7)Alfie Kohn (2)Alternate History (1)Amazon (30)AME (6)American Airlines (7)Andon (43)Ankit_Patel (3)Apple (30)April Fool (12)Artificial Intelligence (3)ASQ (8)Auction (2)Audio (197)Audiobook (2)Australia (3)Authentic Conversations (1)Auto Industry (1)Autoliv (1)Automation (6)Automotive (15)Aviation (119)Backlog (10)Bad Systems in the News (8)Bahri (4)Baker (1)Baldrige (7)Balle (10)Banking (3)Bar (2)Bar Rescue (2)Baran (7)Barnas (3)Barnes Jewish (5)Baseball (26)Basketball (3)Batching (2)Batz Foundation (5)Beer Game (1)Being_The_Change (1)Belts (1)Benchmarking (4)Berwick (24)BIDMC (3)Billion Dollar Company (1)biofuels (1)Birth of Lean (2)Blame (160)Bliss (8)Blog Admin (88)Blog_Admin (2)blur (1)BMW (3)Board (1)Bob Emiliani (4)Bodek (76)Boeing (51)Bonini (9)Books (281)Boston (7)Brain (1)Brazil (5)Brophy (1)Buck (2)Burnout (7)business (1)Business Leadership (1)Bussell (1)Byrne (2)C-Suite Leadership (1)Cable (1)Calendar (1)Call Centers (2)Canada (101)Cancer (1)Capacity (1)Cardinal Health (13)Careers (36)Carnival (16)Carrie Schurman (9)Cartoon (7)Castle (5)Catalysis (22)Catchball (2)Cath Lab (1)Cats (1)CEO (184)Certification (1)CFO (1)Challenge (1)Change (57)Change Management (72)Changeover (2)ChangeThis (3)Charity (1)Charts (3)Charts and Graphs (3)ChatGPT (10)Checklist (14)Checklists (61)chemicals (1)Chick-fil-A (3)China (75)China Trip 2016 (6)Chrysler (33)Cincinnati (1)Cleveland Clinic (21)Clinic (1)CMS (1)CNN (1)Coaches (1)Coaching (101)Coffee (7)Collaboration (1)Comedy (5)Command and Control (12)Comments of the Week (1)Communication (2)Communications (8)Community (1)compassion (1)Compliance (1)Condo (4)Conference (1)Conner (1)Construction (6)Consulting (6)Contest (23)Continuous Deployment (1)Continuous Improvement (58)Convis (17)Cooking (3)Corrections (4)Cost (34)cost reduction (1)Costco (1)Countermeasures (1)Covey (7)Covid-19 (54)Covid-19 Pandemic (2)Creative Safety Supply (1)Creative Thinkers (1)Creativity (2)Crisis (1)Critical Strategic Decisions (1)Cross Training (2)Culbert (1)Culture (435)Culture Clash (1)Culture Of Improvement (1)Cunningham (6)Customer (1)Customer Experience (5)Customer Focus (59)Customer Satisfaction (8)Customer Service (12)Cycle Time (1)Dager (2)Daily Management System (5)Dallas (4)Dan Pink (12)Dan_Jones (8)Dan_Pink (13)Danaher (14)Data (1)DC Lean Tour (5)Defect (4)Defects (11)DEI (4)Dell (43)Delphi (13)Demand (1)Deming (490)Denmark (1)Dentist (1)Denver (6)Denver Health (3)Design (11)Design Thinking (5)Detroit (3)Detroit 3 (1)Detroit Three (27)developing solutions (1)DFW (1)Digital (1)DirecTV (3)DMAIC (3)Doctor (180)Don Wheeler (49)Doofus (5)dr (1)Dr. Muda (6)Drucker (2)Dynamic Environment (1)Earthquake (1)Ebola (5)Economics (1)Edmondson (21)Education (34)Efficiency (4)Electric Car (1)Elon Musk (4)Email (2)Emergency (29)Emergency Dept (61)Emil (1)Emiliani (23)Emoji (1)empathy (1)Employee Engagement (17)Employee Voice (1)Empowerment (2)EMR (9)Enabling Bureaucracy (1)Energy (3)Engagement (2)Engand (1)England (46)Entrepreneurship (5)Ephlin (12)Equity (1)Ergonomics (3)Eric Ries (41)Errors (7)Events (6)Everyday Lean (109)Evidence-Based Medicine (1)Excuses (1)Exercise (3)ExperienceChange (7)Experiment (3)Experimentation (3)Eytan (1)Facebook (2)Factory Physics (2)Facts (1)Fail (3)Failure (18)Family (1)Family Guy (1)FastCap (8)Fear (28)Fearless Organization (1)Finland (1)Fire Fighting (5)Fitness (1)Flashback (5)Flexing (2)Flinchbaugh (187)Flow (28)FMEA (4)Fol (1)Food (6)Football (10)Forces Of Destruction (1)Ford (101)Fort Worth (1)FORTUNE (3)Fox News (2)Franciscan (46)Franciscan Videos (8)Fujio Cho (3)Fun (2)Funny (75)Futility (3)Galsworth (10)Gaming the Numbers (43)Garrison Brothers (3)Gas Station (1)Gawande (32)Geisinger (1)Gem (1)Gemba (167)Gemba Academy (9)Genchi Genbutsu (4)General Electric (75)General Motors (10)Germany (3)Gert (2)Gets it Wrong (4)Gilbreth (6)Glover (3)GM (179)Go To Market (1)Goals (1)good jobs (1)Good Jobs Strategy (1)Google (10)Government (139)Green (37)Grey's Anatomy (3)Grocery (2)Group Health (8)Growth Mindset (1)Grunden (16)Gruner (9)Guest (106)Guest Post (29)Guthridge (7)Habit (4)Hajek (1)Hamel (1)Hamilton (3)Hand Hygiene (7)Hanover (7)Hansei (8)Harada (2)Hawaii (1)HBR (2)Health (3)Healthcare (2012)Healthcare Kaien (1)Healthcare Kaizen (99)Healthcare Reform (1)Healthcare Value Network (1)Hebert (1)Heijunka (17)Henry Ford (5)Heparin (3)Hershfield (1)HIMSS (2)hiring (1)Hoeft (1)Honda (6)Honesty (1)Honeywell (2)Honsha Trip (5)Hopkins (1)Hoshin (15)Hoshin Kanri (4)Hospitalist (2)Hotel (5)HP (1)Huddle (13)Huddles (1)Human Error (7)Human Resources (1)Humane (1)Humility (23)Hunmtz (1)Huntzinger (4)Hyundai (1)IBM (2)ICU (1)If Japan Can (3)IHI (6)IIE Blog (1)IKEA (1)Imai (34)Improvement (5)Incentives (7)India (3)Industrial Engineering (1)Industry Week (7)Infections (12)Innovation (46)Inspection (7)Intel (1)Interview Process (1)Interviews (5)Inventory (45)investing in employees (1)Iowa (17)iPad (1)Ireland (2)Irony (1)Israel (1)IT (7)Italy (1)Jaben (4)Jackson (1)Jacobson (5)James (2)Japan (118)Japan Tour (62)Japanese (1)Jidoka (8)Jimmerson (1)Jobs Bank (11)Joiner (2)Joint Commission (3)Jon Miller (5)Jones (2)JPS (4)Just Culture (11)Just in Time (2)Just-In-Time (68)Kach (11)Kaikaku (1)KaiNexus (242)Kaizen (721)Kaizen Event (20)Kaizen Kickoff (1)Kaizen Live (12)Kanban (53)Kaplan (6)Karen Martin (10)Karyn Ross (7)Kata (28)Katie Anderson (26)kind leadership (2)Kindle (2)Kindness (6)Kitchen Nightmares (4)Knowledge Management (1)Kodak (1)Krafcik (2)L.A.M.E. (6)Lab (10)Laboratory (55)Laedership (1)LAME (110)Larry Culp (29)LaSorda (6)Law (4)Layoffs (92)Layout (12)Leader Standard Work (4)Leadershihp (1)Leadership (911)leadership lessons (1)leading with humility (1)Leadreship (1)Leadrship (2)Lean (22)Lean Accounting (1)Lean and Mean (9)Lean Coffee Talk (10)lean community (1)Lean Daily Management (14)Lean Dentist (34)Lean Design (37)Lean Edge (1)Lean Enterprise Institute (1)Lean Hospitals (82)lean leadership (2)Lean Management (14)Lean Management System (4)Lean Memes (6)Lean Mindset (8)Lean Nation (1)Lean Office (3)Lean Pathways (2)Lean Principles (1)lean production (1)Lean Sigma (19)Lean Six Sigma (11)Lean Solutions (15)Lean Startup (90)lean startup principles (1)Lean Startup Week (10)Lean thinking (2)Lean Thoughts (2)Lean toolbox (1)Lean transformation (2)Lean UX (1)Lean Whiskey (61)LeanBuzz Poll (1)LeanPub (10)LeanStartupWeek (1)Leantoon (1)Leape (7)Learning (2)LEI (103)Length of Stay (1)Lessons Learned (1)Levy (1)Library (1)Lifehacker (1)Like Lean (29)Liker (52)Linked (1)LinkedIn (29)Lippold (1)Listening (1)Livonia (9)Locher (1)Logistics (1)Lopez (18)Lucid (1)Management (9)Management by Emoji (1)Management System (1)Manufacturing (215)Manufacturing Business (1)Marketing (2)Markovitz (41)Mary Greeley (6)Materials (2)Matt_May (18)Maurer (3)MBA (1)McDuffee (13)McMahon (1)Measures of Success (75)Medical Mistakes (5)Medicare (1)Medium (11)Meier (26)Meijer (1)Memoriam (8)Menlo Innovations (1)Mental Healthcare (1)Mentoring (1)MEP (7)Merck (2)Metrics (57)Mexico (7)Meyer (2)Michigan (16)Micklewright (10)Microsoft (1)Military (46)Mindset (1)Mistake (4)Mistake-Proofing (185)Mistakes (147)MIT (13)MIxtape (182)Model Cell (1)Model Line (1)Moneyball (1)Montreal (1)Moral Injury (1)Morale (3)Motion (4)Motivation (1)Motivational Interviewing (28)Motorola (1)Move (25)Movies (1)Moving (2)MRI (1)MRP (1)Muda (3)Multitasking (1)Mura (1)Muri (3)Music (6)MVP (1)My Favorite Mistake (35)NASA (1)negative bias (1)Nervous System (1)Netflix (1)Netherlands (13)New Zealand (12)NGO (1)NHS (6)NICU (2)Nissan (8)Noble (2)Non-Profit (2)Nonprofit (1)Norval (2)NPR (13)NUMMI (75)NUMMI Tour (6)Nursing (97)NYT (2)NYTimes (85)O.R. (1)Office (8)Ohba (1)Ohio (1)Oil (1)OKRs (2)ONeill (57)Ontario (2)Operating Room (32)operations management (1)Operations Science (1)Organization Building (1)Organizational Behavior (2)organizational development (1)Oscars (6)Outpatient (1)Overburden (3)Overprocessing (14)Overproduction (20)Packaging (2)Par (1)Park Nicollet (14)Parodies (2)Parody (14)Parry (1)Pascal Dennis (16)Patient (5)patient care (1)Patient Experience (4)Patient Flow (79)Patient Focus (4)Patient Safety (390)Patient Satisfaction (10)Patients First Culture (1)Patrick_Anderson (5)Paul Akers (6)PBC Case Studies (38)PBC-Compare (4)PDCA (23)PDSA (71)People Development (1)Perfection (1)performance driver (1)Performance Measures (5)Performance Review (1)Performance Reviews (6)Pharmacy (41)Phlebotomy (1)Phoenix (1)Physician (17)Physicians (1)pink (1)Pittsburgh (2)Pivot (1)Pizza (4)Pod (1)Podcast (536)Podcast - Bodek (15)Podcast - CEO (45)Podcast - Deming (17)Podcast - Docs (45)Podcast - Healthcare (149)Podcast - Kaizen (12)Podcast - Lean Startup (14)Podcast - LEI (15)Podcast - Toyota (23)Podcast - Womack (6)Podcast 20 Years (5)Poka Yoke (5)Politics (2)Poll (2)Porsche (3)Power Of Kata (1)Practice (2)Practicing (1)Practicing Lean (25)Preventative (1)Primary (1)Primary Care (3)Prius (5)Private Equity (1)Problem (1)Problem Solving (174)Problem-Solving Approach (1)Problems (4)Process (4)Process Behavior Charts (116)Process Design (2)Process Improvement (5)Product Development (7)Product Market Fit (1)Productivity (10)Profit = Price - Cost (40)profitability (1)Pronovost (10)Psychological Safety (114)Psychology (2)Publishing (10)Pull (5)Punishment (3)Quaid (11)Quailty (1)Quality (337)Quality Circle (5)Quality Digest (20)Quebec (1)Quick Hits (1)Quotes (1)Radio (8)Radiology (10)Rapid Improvement Event (4)Reader Questions (55)Reading (23)Recruiting (3)Red Bead (16)Red-Green (6)Reflection (2)Remote Work (1)Research (1)Resilience (1)Resistance (7)resp (1)Respect (6)Respect for Business (1)Respect for People (281)Restaurant (56)Results (1)Retail (34)Retaurant (1)Review (3)Rewards (1)Rhode Island (1)Richardson (1)Rivian (1)ROI (3)Root Cause (4)Root Cause Analysis (3)RootCauseRacism (16)Rother (12)Russia (4)Safe Environment (1)Safety (176)Sales (4)San Antonio (1)Saskatchewan (9)Sayer (2)Scholtes (3)Scientific Thinking (1)Scotland (2)Scott & White (2)Searching (4)Seasonality (1)Seattle (25)Seddon (4)Senge (1)Sensei (3)Servant Leadership (2)Service (4)Services (3)Seth Godin (2)Shannon (7)Shewhart (2)Shingo (58)Shingujitsu (5)Shipping (1)Shook (62)SHS (18)Signs (14)Simmer (1)Simpsons (3)Sin (1)Siren Song (14)Six Sigma (103)Small Tests of Change (1)SMED (10)Software (78)Southwest (3)Soviet (2)Space (4)SpaceX (1)Spaghetti Diagrams (1)Spain (1)Spanish (1)SPC (29)Speaking (10)Spear (36)Spearman (1)Sports (179)SQDC (4)Standardization (2)Standardized Work (222)Starbucks (57)Startup (2)Startups (30)Statistics (2)Strategy (19)Strategy Deployment (32)Strong America (2)Struggles (4)Studer (20)Stuff (1)Stupid (2)Suggestion (2)Suggestion Box (29)Suggestions (7)Supervision (1)Supply Chain (55)Surgeon (3)Surgery (6)Sushi (1)sustainability (1)Sustainable Workplace (1)Sutton (1)Swartz (13)Sweden (8)System Dynamics (2)Tacky Advertising (1)Taiichi Ohno (70)Takt (5)Targets (1)Taylor (5)Taylorism (33)Teaching (1)Team (1)Team Building (1)Teamwork (4)Tech Support (3)Technology (10)TechSolve (2)Telecom (1)Tesla (15)Tetreault (1)Texas (5)The Jerk (1)The Mistakes That Make Us (58)The Office (4)The Resident (1)ThedaCare (206)ThedaCare Center (9)Thelen (5)Throwback (59)Tiered Daily Huddles (1)Time (3)TMMTX (3)Toast (6)Tom Peters (12)Toronto (1)Toussaint (127)Toyota (650)Toyota 1992 Booklet (6)Toyota culture (4)Toyota Kata (19)Toyota leadership (1)Toyota management (3)Toyota mentality (2)Toyota Production System (6)Toyota system (1)Toyota Way (2)Toyotas (1)TQM (10)Training (10)Training Within Industry (66)Transformation (3)Transparency (2)Transportation (2)Trash (1)Travel (62)True North (1)Trump (3)Trust (5)TSSC (8)Turgeon (13)Twitter (19)UAW (1)Uber (3)Understanding Variation (4)Unicorn (1)Union (3)Unions (3)United Technologies (1)UPS (8)USA Today (15)User Experience (1)User Interface (1)VA (15)Vaccination (12)Value (29)Value Capture (31)Value Steam (1)Value Stream (9)Value Stream Mapping (39)ValuMetrix (2)Van Dongen (5)Variation (10)Veterinary (7)VetMed (7)VIBCO (21)Video (262)Virginia Mason (114)Virtual (2)Vision (1)Visual Displays (3)Visual Management (52)Voice of the Customer (3)Volkswagen (1)Wachter (5)Wagner (21)Waiting (7)Walgreens (3)Walmart (12)Walters (5)Warning (6)Washington (2)Waste (149)waste elimination (1)Water (2)Webinar (96)Website (1)Weekend (3)Weekend Fun (21)Weight (1)Welch (6)Wellman (4)Wells Fargo (2)Wetzel (1)Wheeler (1)Whiskey (28)Whisky (3)Whole Foods (3)Wine (12)Wiremold (5)Wisconsin (23)Womack (107)women leaders (1)work culture (2)Work Design (1)Workaround (8)Workarounds (1)WorkOut (1)Workplace Culture (2)Workshop (6)Workshops (1)Wrye (3)WSJ (203)Yahoo (1)Yokoten (1)Zappos (1)Zarbo (1)Zero Defects (1)Zero Harm (6)Zoom (2)

Guest Post: Kaizen and Passion

Mark’s note: Today’s guest post is from a friend of mine from The Netherlands. I had a chance to visit Marc and his hospital back in 2009 and I’ve seen Marc and colleagues the last three years at the Lean…

Guest Post: Kaizen’s Test for the Best

Today’s guest post is by Duke Rohe, a Quality Improvement Education Consultant  at M.D. Anderson Cancer Center in Houston, Texas. I know Duke from his heavy involvement with the Society for Health Systems.   Kaizen’s Test for the Best Idea…

Guest Post: The Tides of Change

Mark’s note: Ankit Patel is a returning guest blogger  and a good friend in the world of Lean and Lean Healthcare. Check out his blog and website.   By Ankit Patel: In all my years of practicing lean/process improvement I’ve…

Guest Post: Lean is Patient

Mark’s Note: Today is another excellent post by Christina Kach. She touches on many of the misunderstandings of miscommunications about Lean in this post and you might recognize much of what she’s identified as “L.A.M.E.”, not Lean. “Lean is patient…

Guest Post – #LeanProblems

Mark’s Note: Here is the second guest post from Christina Kach. Read her first contribution here. Today’s post builds on last week’s “Chuck Norris” meme post. And see more “Lean Memes” here. If you’ve spent any time online recently, it…