Tag: Aviation
Something Nice About an Airline
After my last few complain-ey posts, you might be surprised to see something positive.... especially about an airline.For all of my complaining about airlines,...
United Adds $25 Fee for 2nd Bag
Yahoo News StoryBy Mike R. Lopez:I saw this story about United Airlines charging customers to check a SECOND bag. Not the fifth or sixth...
Air Travel — Results vs Process
If you're a results thinker, you should feel reassured that 2007 had zero U.S. air travel fatalities for the first time in a long...
Standardized Work for an Airline
Can US Airways Pass Test of Time? - WSJ.com:Saw this about US Airways (LCC), an airline I used to fly a lot when I...
Waste in the 787 Development Process
Boeing Scrambles to Repair Problems With New Plane - WSJ.comInteresting article in today's WSJ about the ongoing problems in bringing the new 787 "Dreamliner"...
It’s Not That We’re Worse…
The Middle Seat - WSJ.comQuick story here, not so much about Lean but about customer service and general incompetence. The WSJ shares data...
Look at the Root Cause, NWA Management
NWA puts an emphasis on serviceI saw this article in the Detroit paper when connecting on a Northwest Airlines flight today. My flight...
Finding Joy in Your work
Postbulletin.com: Harvey Mackay: Work for the love of it all - Mon, Oct 15, 2007For all of the complaining we do about the airlines...
FAA and Airlines Improving Where It Counts
Lean bloggers tend to be hard on the commercial airline industry. It's not unjustified considering how they've treated their own employees and their customers...
Heijunka for Airport Security?
TSA considers reservations for airport security - USATODAY.comI'm not normally a fan of the TSA, but this proposal actually seems somewhat reasonable and reminds...
Bad Systems: TSA at DFW Terminal A
I'm going to try to tie this into Lean, or so I think. I had the most mind-numbing experience at the Dallas-Fort Worth...
Duct Taping the Dreamliner
Flightblogger: Temporary Fasteners Causing Major Problems for 787 ProgramOk, so Boeing isn't using duct tape in their efforts to cobble together the first Dreamliner...
