As a frequent flyer, I really try to turn off the process thinking part of my brain, for sanity’s sake. However, one thing that constantly amazes me is the failure of American Airlines to effectively manage the boarding process and…
Plane that crashed near Buffalo was on autopilot After “Sully” and his crew were lauded as heroes for following checklists, keeping calm, and landing that plane in the Hudson River, it’s sad and interesting that the pilot of the commuter…
Three airlines drop self-reporting safety program – USATODAY.com Dropping this program has got to be one of those “process indicators” of airline safety. I can’t believe that flying will be as safe without this program where pilots could report problems…
Sorry, not trying to turn this into a travel blog, but I tried the mobile boarding pass again (my earlier post). There’s some glitch in the system when pulling up the boarding pass at the gate. Luckily, I had printed…
TSA: Why? The Reasons Behind TSA Security As much as I complain about the TSA, they do some things well. You might remember my blog post from 2006 about a sign put up by the Transportation Security Administration what explained…
Use only reliable, thoroughly tested technology that serves your people and processes. (Rule 8 of The Toyota Way) Being the geek that I am, I took advantage of the chance to try the new American Airlines mobile flight check-in process.…
I wanted to remind you about an online event I’m presenting for Thursday afternoon and tell you about a new event (local to Dallas) that I’m attending Thursday night. THE DARK REPORT presents: How To Find And Eliminate All The…
Kevin Meyer, over at Evolving Excellence, recently wrote a good piece on “endorsing” a U.S. presidential candidate. Today, I’m technically Constitution-eligible to be President of the United States, as I’m now 35 years young. However, I’m not nominating myself to…
By Andrew Wagner: My wife, the resident space geek, turned me in the direction of this Boeing Press Release on their new lean “pulse line” for building GPS satellites, and presumably other satellites. Most of the post is your standard…
The Idris Jala way A colleague of mine in the UK came back from a holiday in Borneo, talking about seeing the CEO of Malaysia Airlines on TV, talking about Toyota. How random is that? I can’t find the video…
My Way News – Airlines slow down flights to save on fuel I’m just thrilled anytime I see an example of an airline making a process improvement (a “kaizen” if you will) instead of their usual game plan of whining,…
The Associated Press: FAA tries again to fix cover-up of air safety errors: It’s always disturbing to hear about cover ups and systemic problems related to aviation safety, whether it’s airplane maintenance or air traffic control. In this case, it’s…