Quality doesn’t come from inspection, pressure, or choosing between speed and accuracy. It comes from well-designed systems, capable processes, and leaders who focus on learning instead of blame. This archive brings together blog posts, podcasts, and reflections on quality through a Lean and Deming lens—covering psychological safety, metrics, variation, leadership behavior, healthcare quality, and why sustainable improvement depends on fixing systems rather than managing people harder.
From today’s USA Today, on the heels of the recent bad quality from China news, which includes: Baby bibs with lead found at Wal-Mart Tainted seafood “Chemical pajamas” Anyway, click on the cartoon for a larger view. Maybe we need…
Running a hospital: Our Joint Commission Report The headline is my modification of a Deming expression, that management’s job is prediction. Statistical process control was one way of predicting future outcomes of a process (if you have a statistically stable…
China’s Chery Car: Safe At Any Speed For U.S. Market? – CNBC.com I had a number of readers email me this crash test video of a Chinese car sold in the Russia market. One reader asked what Chrysler was thinking…
Mattel is the latest victim in the “poison products from China” series (the “poison train,” as The Consumerist blog calls it). Victim is absolutely the wrong word to use, considering Mattel chose to source from China and admitted their own…
In my morning reading yesterday, I was pleasantly surprised to see the phrase “root cause” in two stories I’ve written about here: Preventable Medical Errors (free, Modesto Bee) Deadly Products from China ($$, WSJ) I have a post I’ve written,…
As More Toys Are Recalled, Trail Ends in China – New York Times Pet food, toothpaste, childrens’ toys…. (oh and let’s not forget the recent slave labor stories). Update: WSJ article with interviews from released slaves When does China’s reputation…
Mock Assembly Lines Work Out Glitches: Financial News – Yahoo! Finance Nissan has struggled with quality (particularly in their Mississippi plant), so they are taking some dramatic steps to improve their handoff and collaboration between design and production with a…
Toyota fixing engine failures in new Tundra truck – USATODAY.com It’s hard to tell if this level of quality defect is typical for a new model launch or not. Anyone in the auto industry care to share a perspective on…
Hospital-borne ailments face Medicare budget ax | IndyStar.com Healthcare has LONG been a piecework industry. Caregivers and facilities are paid for WHAT they do and the services they provide. Doing more work gets you paid more, much the same way…
Chinese say U.S. shares blame in food scandal – USATODAY.com I’ve been tempted a few times to post about the pet deaths from contaminated pet food — the contaminated ingredients came from China. This article caught my eye last week:…
Here’s a mini Lean carnival of some good posts from other blogs about Lean: Got Boondoggle? Lost in Translation Great story from Mike about someone going to the “Gumbo” (plus one other Lean buzzword butchered, funny stuff). Good lesson about…
In Bid for Better Care, Surgery With a Warranty – New York Times This outstanding NY Times article isn’t about “Lean” per se (they don’t call it out by name), but you can definitely see elements of Lean Thinking abound.…
