Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the community. That’s one reason I am always excited to see CEOs reach out directly to people…
I had a great conversation with my fellow Lean healthcare blogger, Brian Buck, the other day. We talk about once a month or so… Brian claims I am mentoring him, but it’s a great two-way exchange and discussion that I…
Today is the second and final day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag#HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are…
I recently saw an article about Avera Medical Group and Sanford Clinic in Sioux Falls, South Dakota: “Health systems learn to be lean.” Avera McKennan Hospital, in Sioux Falls, was featured in the 2nd edition of my book Lean Hospitals. A physician…
In the Kaizen process, we ask everyone–regardless of role or title–to identify problems (or opportunities) in their daily work. They’re encouraged to write down an idea that might solve the problem–or at least move things in the right direction. What’s…
Mark’s Note: Today’s post is a guest post by Nial Toner, who works for PathXL in the UK. I thought this was an interesting post because it touches on leader behaviors and team dynamics in a setting that we don’t…
They just started a year ago (better late than never?), but San Francisco General Hospital had its Lean efforts highlighted in the San Francisco Chronicle last week: “S.F. General following ‘Toyota Way’ to efficiency.” On the very same day, another…
