Express Mail: USPS Says Guaranteed Overnight Isn’t Guaranteed. What? Saw this post on The Consumerist blog about how the United States Postal Service does NOT guarantee overnight delivery of “guaranteed” overnight documents…. IF you place the package in a drop…
by Dan Markovitz The New York subway system has invested nearly $1 billion investment since the early 1990s — and $25 million per year in maintenance cost — in equipping stations with elevators and escalators. The results have been less-than…
Time to stock up on Forever stamps Sigh, first class postage has gone up from 41 cents to 42 cents. That really doesn’t impact me, since I mail maybe two or three things a month (thanks to online bill pay…
Video – Breaking News Videos from CNN.com Sort of a funny video (linked above) on CNN/Headline News about presidential candidates being “clueless” about what they’re seeing on the campaign trail and factory tours. The Headline News version (which I can’t…
FAA too cozy with airlines, whistle-blowers say | ajc.com As a frequent flyer, it’s really troubling anytime you read about systemic problems in the aviation system. First, there are problems in the air traffic controller world that lead to multiple…
ABC News: Airport Security To Be Easier for Families? I am probably giving the Transportation Security Agency waaaaaay too much credit here, but this story made me think of the “PDCA” cycle of “Plan Do Check Act” (known as the…
If there was any value to the Industry Week commentary that tried to link Deming and Obama, it was that it prompted me to re-read some of Deming’s work, namely the “management of people” chapter from The New Economics. There’s…
Politics | NAFTA bashing popular, but is it justified? | Seattle Times Newspaper Google News Search At the risk of stirring an unmanageable political debate (please keep the discussion in line with the “respect for people” principle and avoid name…
Breaking: Deming Endorses Obama – IndustryWeek Forums A few people have emailed me about this and it’s easier for me to comment here than it is to register for the IW forums. An interesting idea is posed by Brad Kenney:…
A Lifesaving Checklist – New York Times A number of you have emailed me, yes I’m aware of this horrible, ridiculous development that followed earlier reports of the success hospitals were having in reducing infections and improving patient care through…
AP News | The Columbia Daily Tribune How’s this for government bureaucracy? People got creative in trying to save money to restock the New Orleans aquarium by chartering a boat to go catch fish instead of buying them. The catch?…
Marketplace: Road construction paved with problems Dr. Deming always preached to not choose suppliers based on price alone. Many companies and industries have never learned that lesson, so why should we expect governments to do any better? This Marketplace story…
