Tag Government

Bad Systems: TSA at DFW Terminal A

I’m going to try to tie this into Lean, or so I think. I had the most mind-numbing experience at the Dallas-Fort Worth International Airport (my home airport, Terminal A, near gate A35, last Monday night (Labor Day). As I…

Democrats at the "Gemba"

Clinton gets close-up glimpse of nurse’s life – USATODAY.com It’s probably all just political posturing, but Hillary Clinton recently spent two hours shadowing and observing a nurse at a hospital in Nevada. The New York senator spent more than two…

Will Lean Outperform Bureaucracy?

Worldandnation: Scandal sires bureaucracy It’s too bad that the Lean Six Sigma component of the response to the problems at Walter Reed has been lumped into the category of “bureaucracy.” There are no less than nine blue-ribbon committees, task forces…

Government, Soldiers, and Backlogs

Worldandnation: Backlog has veterans waiting for disability claims Here is a sad case of bad flow, an imbalance in demand and capacity, and the impact it has on our country’s injured and disabled soldiers. Nearly 400,000 disability claims were pending…

Toyota’s Training Center

Toyota University Opens Admissions to Outsiders – WSJ.com (Gift Article) The headline is a bit misleading; it should say “Toyota Opens, Then Closes Admissions to Outsiders.” The WSJ article is about the Toyota University site in Gardenia CA. It had…

The TSA & Explaining "Why"?

Lean was on my brain traveling home yesterday. Mostly bad examples, but one thing jumped out at me, somewhat positive. I love the TPS notion of “explaining why” (and blogged about it here after touring NUMMI). In the Lean and…

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