Will Lean Outperform Bureaucracy?
It's too bad that the Lean Six Sigma component of the response to the problems at Walter Reed has been lumped into the category of “bureaucracy.”
There are no less than nine blue-ribbon committees, task forces and review groups investigating soldiers' medical care, some of them with overlapping missions.
“Every time I turn around there is a new committee,” said William Bradshaw, national veterans service director for the Veterans of Foreign Wars. “That's just overkill. Everyone is piling on.”
I can understand that all of the task forces, committees, and “blue ribbon” panels might be just political posturing or blaming exercises. But, Lean efforts should really be doing something to fix the problems, right?
The article says:
Lastly, there's a “Lean Six Sigma” review. Tiger Teams and 15-6 investigations are military jargon for internal investigations. Lean Six Sigma is a performance review used in the business world to improve speed and quality of service.
Done right, Lean should be more than just a review of the problems. It really should be focused on kaizen and improvement. I would bet that whatever improvements are driven by Lean and Six Sigma might well be claimed as success by any of the politically-driven investigations, eh?