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Joe Swartz Discusses Healthcare Kaizen and a Culture of Continuous Improvement...

Mark Graban - September 26, 2013 1

Joining me for episode #187 is Joe Swartz, my friend and esteemed co-author of our books Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous...

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Mark Graban on Reasons Why Lean Wouldn’t Always Be Easier Just Because You’re in JapanJune 6, 2025
Thanks for commenting. From my understanding, there are Japanese culture advantages and there are also challenges. I think you're right…
Mark Welch on Reasons Why Lean Wouldn’t Always Be Easier Just Because You’re in JapanJune 6, 2025
I remember from Liker and Hoseus’ book Toyota Culture that, among other cultural traits shown in a longitudinal study, two…
Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
I suspect they think of control charts as a "manufacturing quality" tool, the way GM did even back in 1995…
Eric Budd on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Mark, Yes. That is my understanding as well. They used control chart many years ago and I believe still teach…
Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Well said, Eric. I haven't seen evidence in my travels of Toyota using Process Behavior Charts for their metrics, though.

Tag: Swartz

Joe Swartz Discusses Healthcare Kaizen and a Culture of Continuous Improvement...

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