I had an interesting encounter at the Kendall Square Au Bon Pain yesterday morning. Not a bad customer experience, but something I noticed in the checkout process that might be worth discussing. I had a bagel sandwich (wasbai salmon on…
Mark’s note: I’m happy to introduce a new guest blogger, Liz Guthridge. She is very active on Twitter and does a lot to educate people about Lean in area we could probably all (myself included!) use some help in –…
Giant video board in new Cowboys stadium causes problems for Titans punter – The Huddle – USATODAY.com Are you ready for some football???? OK, so nobody ever accused Dallas Cowboys owner Jerry Jones of being a lean thinker… but did…
A little weekend lightness… serious stuff to come this week… When I was in the UK last month, I was able to catch a late night Saturday show at the well known Ronnie Scott’s Jazz Club in London. It was…
I had an epiphany the other day. It was one of those moments where I was pretty ashamed and was ready to turn in my Lean credentials. I spent too much time each day deleting the same emails from companies…
So it’s Sunday morning, I have a cup of coffee at the ready… nice quiet, peaceful, sunny Sunday morning (you can tell we don’t have kids). Last Sunday, my wife and I went to a local restaurant that had been…
Dear Todd: My wife and I are both big fans of your The Olives Table cookbook, your television shows, and your Olives restaurant in Las Vegas. We most recently had a chance to enjoy the wonderful pizzas at your Figs…
Tech Tips for the Basic Computer User – Pogue’s Posts – Technology – New York Times Blog This isn’t really a “Lean” post, as much as it is a very helpful collection of time savers and “tips and tricks” for…
By Andy Wagner: I know how much Mark dislikes headlines that rhyme with lean, but perhaps he’ll make an exception for this example of everyday lean: At a hotel this weekend, somewhere between my first and second Kleenex, I realized,…
Not long ago, I purchased a universal airplane/auto adapter. There was a packaging insert that exhorted me, the user, to NOT insert the plug the wrong way. There was even a “helpful” green line to help me line up the…
I’m proud to report that I survived driving in the U.K. for the first time today, driving about an hour to Cambridge. I’m working in a town without a direct rail link (would have to go down to London and…
snopes.com: Aluminum Foil Locking Tabs Here’s an interesting example of “Everyday Lean” that I never knew about. Have you ever been frustrated by pulling on a roll of aluminum foil (or plastic wrap) and having the roll pop out of…