DirecTV Makes it Hard to Cancel & Move
I’ve been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched (Go ‘Cats!). My wife and I are moving to San Antonio, where we will be in…
Tag DirecTV
Correct Info on the Phone Could Have Saved a Trip for DirecTV
Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through better training. It makes you wonder how many billions of dollars are wasted across the country…
Error Proofing a Voice Prompt System
The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better than my recent experiences with Verizon, I’m happy to say). I received a “robo-call” the day…
