Tag: Culture

Organizational Culture: Leadership, Behavior, and How Work Really Gets Done

Organizational culture isn’t what leaders say—it’s what people experience every day based on management behaviors, systems, and priorities. This archive brings together blog posts, podcasts, and reflections on culture through a Lean lens, exploring how leadership decisions shape trust, psychological safety, learning, and performance. Many of these posts draw on lessons from Deming, Toyota, healthcare, and real organizations to show that culture is not a program to roll out, but an outcome leaders create—intentionally or not.

Las Vegas Paper Writes Series on Patient Safety Failings, Hospital Culture

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I found this lengthy series of articles from the Las Vegas Sun, published under the heading of  "Do No Harm: Hospital Care in...

Tampa Bay Business Journal Features Lean at Moffitt Cancer Center

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The full article requires a subscription, but John Toussaint and I were each quoted in this article from last Friday: "Toyota techniques drive profit,...

$500k in Stimulus Money for Lean Healthcare Training – Then What?

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This headline jumped out at me: "Local hospital receives $500,000 to train workers." What also jumped out at me, in the article, is that the...

A Brief Video Look into Lean at VIBCO

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I may have shared this video before, but it's worth taking a quick video peek into one of my favorite companies - VIBCO. When...

Avoiding the Risks of Using Glib Quotes in Patient Safety Discussions

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Yesterday, I tweeted a quote about patient safety that I've seen posted on the wall or bulletin board in many hospitals: "To err is human,...

Got Waste? Who Ya Gonna Call?

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Last week, I gave the keynote talk at a hospital's twice-yearly lean conference for leaders and staff. As part of the seasonal decorations around...

Guest Post – Lean Myth: Lean is Stressful for Workers

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Mark's Note: Today's post is by David Veech, the Executive Director of the Institute for Lean Systems. A fear or anxiety that people often...

Seth Godin Catches All Manufacturers, Unfairly, in his “Factory Thinking” Net

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I really like Seth Godin's writing - his blog on marketing is one that I have followed regularly for years and his book Purple...

Lean, Joy, and Kaizen: Why Paul Akers and FastCap Show What’s...

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I had an amazing conversation on Saturday with Paul Akers (pictured at left), the founder and president of FastCap, a company in Washington, a...

Another Annual Update on a New Zealand Emergency Department

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It seems to be an annual event to see a news story about a New Zealand emergency department, Dunedin Hospital (not pictured at left)...

A Favorite Client: “The Synthesizer”

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I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and no...

Facebook’s Zuckerberg and Deming; Are Your Employees Afraid or Fearful?

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Reminder: I'll be on "The Lean Nation" today at 4 PM (more details) In this article about Facebook founder Mark Zuckerberg, "Inside Mark Zuckerberg's (rather...
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