Measures of Success is about improving results by improving the way we interpret data. Too many organizations react to noise, chase arbitrary targets, and mistake random variation for meaningful change—creating fear, waste, and poor decisions instead of learning.
These posts explore better ways to use metrics through Lean thinking, statistical thinking, and Process Behavior Charts. Drawing heavily from the ideas in my book Measures of Success: React Less, Lead Better, Improve More, this archive focuses on understanding variation, avoiding overreaction, and helping leaders ask better questions of their data—so improvement efforts are grounded in reality, not frustration.
Here are a few items and thoughts related to "Process Behavior Charts" and my book Measures of Success.
I'll share some charts related to sales of my book about charts and management.
I'll also share an updated article of mine and two podcasts that had me on to talk about the book.
Hosted by Catalysis, I shared some key concepts from my new book Measures of Success (now available in the Apple Books store among other places).
This webinar was geared toward a healthcare audience that is also, likely, interested in or practicing elements of Lean Daily Management.
This was held Monday, August 20 at noon EDT.
It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean Post (see past articles).
Today, they're allowing me to introduce some ideas from my book Measures of Success. Many "Lean thinkers" just haven't been exposed to these ideas. Many haven't read Deming or Wheeler... it's not their fault for not knowing of Process Behavior Charts and methods like this.
But, I hope this post helps people see that "bowling charts" and "red/green" analysis are not the only way (or the best way) to look at metrics.
My article:
"React Less and Improve More by Using SPC More Effectively"
Here is a recorded webinar...
I played host (along with KaiNexus) for this webinar that was held Tuesday, August 14 at 1 pm ET.
Here's a reprieve from posts about my new book Measures of Success: React Less, Lead Better, Improve More. Although I will mention that the book should be available very soon in the Apple iBooks store. And today's post is on themes from the book.
Unfortunately, I've had two trips to the emergency room within the past year, due to stomach flu problems. Or, it was possible food poisoning. In cases like these, the doctors aren't really worried about the exact root cause, because the treatment is the same either way. They're treating symptoms.
Last Wednesday morning, I woke up early and I was sick. Stomach issues. Fever. I noticed on my Fitbit that my heart rate was elevated above normal levels. I was working from home that day, so I stayed in bed, slept, and rested. I wasn't really able to eat anything and it was hard to get liquids down...
Today's episode (#313) of the podcast is a bit of a departure from the norm. Instead of interviewing a guest about their book or other work, I'm reading what's basically an audiobook-style excerpt of the first part of my new book Measures of Success: React Less, Lead Better, Improve More.
I say "audiobook-style" because it's not professionally produced and my voice has been bad after being sick last week... but I thought this would be one way to share some of this material and promote the book. I won't be doing a full-blown audiobook because the book is so full of charts, I don't think it all translates well to the audiobook format. But, here I'm reading the foreword, the preface, the introduction, and part of Chapter 1.
I’m happy to announce that my latest book, Measures of Success: React Less, Lead Better, Improve More, is completed! That means I was able to release it in the Amazon Kindle Store, which is probably the easiest way for most people…
Today's post is some material that I wrote for my book Measures of Success but cut due to length. I've modified the material a bit to hopefully be fine as a standalone post.
There's a somewhat humorous, if not scary, story from a book (This is Going to Hurt) written by a former "junior doctor" in the British National Health Services (NHS) -- the equivalent of a "resident" in the American medical education system.
My next book, Measures of Success: React Less, Lead Better, Improve More, is in the final editing stages.
I previously had just a single page about the book on MarkGraban.com, but I've now created the early version of a more complete website for the book:
Here is the recording of the webinar I told you about recently, with themes from my book Measures of Success.
What is "management by emoji?"
I'm still working on my book Measures of Success, as I've mentioned here a few times.
The partial "in-progress" book is available through LeanPub.com. Or, when it's done, it will also be available through the Amazon Kindle bookstore and I will probably also produce a paperback version.
My goal is to have the book done by the Lean Healthcare Transformation Summit in mid-June (hope to see you there at the Summit and/or my workshop on these topics).
Here is a recorded webinar that I did for my friend Mike Stoecklein and his organization, the Institute for Excellence (IEX).
I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:
Cambridge Investments - Open for Public Registration (Fairfield, Iowa) -- June 5
Lean Healthcare Transformation Summit (Chicago) -- June 13
After facilitating the Red Bead Experiment in the workshop, one other way I've found to simulate variation is an online simulation that's available, of all places, on the BBC website:
"Can chance make you a killer?"
