Recorded Catalysis Webinar: Measures of Success: React Less, Lead Better, Improve More


Hosted by Catalysis, I shared some key concepts from my new book Measures of Success (now available in the Apple Books store among other places).

This webinar was geared toward a healthcare audience that is also, likely, interested in or practicing elements of Lean Daily Management.

This was held Monday, August 20 at noon EDT.

“In this webinar, Mark Graban shares key insights from his new book that will help you be more effective with your Lean management system. He will share the practical methods and mindsets of “Process Behavior Charts” that apply at the boardroom strategy deployment level and for frontline unit huddle boards. Every metric shows variation over time, but if we react to every change in every metric, then nothing is a priority. This approach can help us waste less time, which means we can improve more effectively and sustainably.

In this webinar, participants will:

  • Know the three questions people should ask about their metrics and the system that leads to those results
  • Learn how to interpret their metrics with “Process Behavior Charts”
  • Determine when to react to a change in a metric, based on three simple rules for determining that we have found a “signal” in the noise
  • Understand how Process Behavior Charts are more effective than “Bowling Charts” or “red/green” analysis”


View the slides and more via my book's website or below:



You can view the recording via Vimeo:


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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