Measures of Success is about improving results by improving the way we interpret data. Too many organizations react to noise, chase arbitrary targets, and mistake random variation for meaningful change—creating fear, waste, and poor decisions instead of learning.
These posts explore better ways to use metrics through Lean thinking, statistical thinking, and Process Behavior Charts. Drawing heavily from the ideas in my book Measures of Success: React Less, Lead Better, Improve More, this archive focuses on understanding variation, avoiding overreaction, and helping leaders ask better questions of their data—so improvement efforts are grounded in reality, not frustration.
Thanks to Tracy O’Rourke and Elizabeth Swan for allowing me to be a guest on their “Just in Time Cafe” podcast. You can listen to the episode (and subscribe) via this page or use the streaming player that’s below: Podcast:…
TL;DR: This recorded webinar shows how Process Behavior Charts help leaders distinguish real signals from routine noise in performance metrics–so they stop overreacting to every up-and-down and focus instead on improving the system in meaningful, sustainable ways. As I blogged…
TL;DR:Process behavior charts help leaders compare hospitals (or any organizations) without overreacting to rankings or small differences. By separating signal from noise, they show when performance differences are meaningful — and when they are simply the predictable result of a…
I released the eBook version of my book Measures of Success: React Less, Lead Better, Improve More back on August 4th. It’s available in Kindle, Apple Books, PDF, and formats compatible with other electronic book readers and apps. If my initial hypothesis…
Jeff Hunter and I have taught related workshops before, him on the first day (teaching about strategy and Lean), and me on the second (teaching about Measures of Success).
We are working to deliver our first COMBINED workshop that integrates topics of strategy and metrics. We're thinking of doing this in Orlando in March 2019. Please see this page for more information, to sign up to be notified when registration opens, and to give input on what dates would work best for you.
I'm presenting a webinar on December 18th at 1 pm ET.
You can register here:
How to Use Process Behavior Charts to Improve: Case Studies
Learn more about how to register in this post.
I'll be presenting a free webinar on Wednesday, October 31st at 1 pm ET... as you might notice, that's Halloween day!
Here's the description from the KaiNexus website:
Metrics & Statistics Don't Have to be Scary
Thanks to editor Roberto Priolo and "Planet Lean," the online publication of the Lean Global Network for hosting this discussion about author Michael Ballé about my book Measures of Success.
"Metrics Matter"
Today, I'll be appearing live as a guest on the live internet show "Quality Digest Live." You can watch live at 2 PM ET / 11 AM PT on Friday...
QualityDigest.com also recently published a review of my book Measures of Success and we'll be discussing the book and more on the show.
I also recently discovered this short podcast episode / review about my book, from the "Improve Something Today" podcast by Brian Kerr...
Thanks to my friend Katie Anderson for writing a blog post about my latest book Measures of Success.
Visit the post and you'll see a link that goes to a book giveaway contest, where I am giving away (with Katie's help, of course), three copies of the eBook (the paperback book is coming later this year).
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing host to interview me about my new book, Measures of Success: React Less, Lead Better, Improve More, which has recently been the #1 best selling book in Amazon's Total Quality Management category.
Jamie is very knowledgeable on these topics, so he was a great person to interview me and to have more of a conversation about choosing the right metrics and then managing them the right way. I hope you enjoy the conversation and future podcasts will return to the usual format where I interview guests and try to let them do most of the talking.
I presented a 30-minute webinar on Monday, August 27 at 1 pm EDT. This one was hosted by Lean Frontiers as part of their summer webinar series.