Thanks to editor Roberto Priolo and “Planet Lean,” the online publication of the Lean Global Network for hosting this discussion about author Michael Ballé about my book Measures of Success.
“Metrics Matter“
I appreciate Michael's questions and curiosity on this topic… I hope you enjoy the discussion, which you can read here.
If you'd like some listening over the weekend, here is Michael as a guest on my podcast a few years back:
And you can click here to find links to some written Q&As that I hosted here in my blog with him on the theme of Lean management.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.