I'm still working on my book Measures of Success, as I've mentioned here a few times. I've gotten some positive feedback and some constructive criticism from early readers that will make this a better book. I just posted an update yesterday, by the way.
(EDIT – the book is done)
About the webinar:
“Mark is writing a book which presents a practical, simple method (“Process Behavior Charts”) that separates “signal” from “noise” in our metrics (a.k.a. “performance measures”), so we can learn when and how to evaluate and respond to our metrics appropriately over time. By using this method and overreacting less often (or reacting in different ways), we can stop wasting time, and start improving more. This will also reduce frustration in the workplace and boost performance through higher morale and increased engagement.”
Here is the recording:
I hope you enjoy the webinar and find it to be helpful.
I'm glad I got a laugh out of Mike for saying that KPI doesn't mean “Kajillion Performance Indicators.”
Remember: KPI stands for Key Performance Indicators, not Kajillion Performance Indicators.
— Mark Graban (@MarkGraban) June 22, 2018