Here is the recording of the webinar I told you about recently, with themes from my book Measures of Success.
What is “management by emoji?”
How are the mindsets and methods of “Process Behavior Charts” a better method?
I hope the webinar is a clear and compelling introduction to some of these topics.
From the Q&A:
Remember: KPI stands for Key Performance Indicators, not Kajillion Performance Indicators.
— Mark Graban (@MarkGraban) June 22, 2018
Can you save time by not reacting to every up and down in a metric? Can you repurpose that time toward meaningful and sustainable improvement? That's what my book is about…
Thanks for checking it out. What questions do you have? Please leave a comment below…
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.