Here is the recording of the webinar I told you about recently, with themes from my book Measures of Success.
What is “management by emoji?”
How are the mindsets and methods of “Process Behavior Charts” a better method?
I hope the webinar is a clear and compelling introduction to some of these topics.
From the Q&A:
Remember: KPI stands for Key Performance Indicators, not Kajillion Performance Indicators.
— Mark Graban (@MarkGraban) June 22, 2018
Can you save time by not reacting to every up and down in a metric? Can you repurpose that time toward meaningful and sustainable improvement? That's what my book is about…
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.