What is “management by emoji?”
How are the mindsets and methods of “Process Behavior Charts” a better method?
I hope the webinar is a clear and compelling introduction to some of these topics.
From the Q&A:
Can you save time by not reacting to every up and down in a metric? Can you repurpose that time toward meaningful and sustainable improvement? That's what my book is about…
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: