All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
I like to exercise, and it’s important to me and my health. I’ve never been a runner (bad knees), so I prefer using an elliptical machine. I’ve found that I work out more intensely when I use an iPhone app…
Jason Burt shares what it was really like to be coached directly by Toyota during Herman Miller’s early TPS journey. In this episode, we explore how Toyota develops people first, why results follow culture, and what many Lean transformations get…
What do you hope to change in 2019? If your New Year’s resolutions have already gotten off track, don’t feel bad. Various studies estimate that 80 to 90 percent of resolutions fail. We can get our resolutions back on track…
First, an announcement… you can enter to win one of three eBook copies of Measures of Success: React Less, Lead Better, Improve More. Unlike the previous Amazon giveaway, this contest is open to everybody, regardless of your country. Thanks for…
Apparently, we’re at the time of year when companies send you the “we’re sorry, but we’re forced to raise prices” letter or email. Nobody is forced to raise prices. It’s always a choice. Yes, it’s a choice. Case: Home Alarm…
tl;dr: Small healthcare technology failures–like broken e-check-in, inaccurate text reminders, and wrong clinic addresses–create unnecessary confusion for patients. These issues aren’t about advanced tech; they’re about basic customer focus, clear communication, and fixing broken processes instead of layering on more…
tl;dr: Human error is inevitable–even for experienced professionals. Forgetting socks on a work trip is harmless, but similar mistakes in healthcare or organizations can cause real harm. The lesson isn’t to “be more careful,” but to design better systems that…
tl;dr: Year-to-year changes in Oscars TV ratings are usually just noise, not meaningful signals. Blaming or praising the host (or lack of one) based on small fluctuations is a mistake. Looking at longer-term trends with tools like Process Behavior Charts…
In this interview, UMass Memorial Health CEO Dr. Eric Dickson shares how Lean thinking, leadership behaviors, and frontline-driven Kaizen helped build a culture of “Everyday Innovators” across a complex healthcare system. My guest today for Episode #331 is Eric W.…
Healthcare – Creating Value for Patients Why do we have to wake up patients to take vital signs every 4 hours if they are stable? Why does a patient need daily labs if there results have been stable for days? Because…
I published this over on LinkedIn yesterday… you can also read it on Medium.com: How Authors Can Stress Less Over Their Metrics When I started writing my latest book Measures of Success: React Less, Lead Better, Improve More, I engaged the…
Last year, I wrote about my conveyor belt sushi misadventures in Japan: I’ve only been to a few of these “revolving sushi” restaurants (as they are sometimes called) in the United States. Upon the recommendation of my friend Katie Anderson,…
