All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Today marks 25 years since W. Edwards Deming passed away in 1993. I remember sitting in a statistics class as an undergraduate at Northwestern University — it must have been January 1994. My professor said something about Dr. Deming’s passing and…
TL;DR: This recorded webinar shows how Process Behavior Charts help leaders distinguish real signals from routine noise in performance metrics–so they stop overreacting to every up-and-down and focus instead on improving the system in meaningful, sustainable ways. As I blogged…
My guest for Episode #327 of the podcast is Marc Rouppe van der Voort, Ph.D., who is joining me from Utrecht in the Netherlands. We first met back in 2009 when he invited me to come speak at a Dutch…
TL;DR: Process behavior charts show when apparent performance differences are driven by the system rather than individual skill. Comparing individuals without this context often leads to unfair judgments and poor leadership decisions. This post is Part Three of a series…
Process behavior charts can be used for more than tracking performance over time. In this post, I apply PBCs to compare knee surgeons’ complication rates–and show why many apparent differences are just noise, not meaningful signals. This post is a…
TL;DR:Process behavior charts help leaders compare hospitals (or any organizations) without overreacting to rankings or small differences. By separating signal from noise, they show when performance differences are meaningful — and when they are simply the predictable result of a…
I had a great time and learned so much as a guest of Honsha and their Executive Development Mission trip to Japan in October. The formal site visits to factories and companies were great, but a lot of the learning…
Joining me for the fourth time, here for Episode #326 of the podcast, is my friend and colleague Katie Anderson, a leadership coach, Lean consultant, speaker and writer from the San Francisco area. Hear our previous podcasts about visiting and living in Japan.
Today, we're talking about a number of topics related to learning and collaboration: Her upcoming book with Isao Yoshino, the local San Francisco Bay area AME consortium that she is leading, her next trip to Japan (which you can join), and more.
I hope you enjoy our conversation as much as we did.
I released the eBook version of my book Measures of Success: React Less, Lead Better, Improve More back on August 4th. It’s available in Kindle, Apple Books, PDF, and formats compatible with other electronic book readers and apps. If my initial hypothesis…
Healthcare – Creating Value for Patients Healthcare is the world’s largest cottage industry, as evidenced by the enormous variation in practice. Healthcare practitioners may finally be ready to acknowledge that reducing variation is important to improving patient safety and outcomes according…
Actually being a patient in the emergency department is a learning experience, to say the least. I've done that twice in the past twelve months (two cases of really bad stomach flu with high fever). I don't recommend this if you can avoid it.
What I do recommend is an interactive learning experience called "Friday Night at the ER."
More about that in today's post...
Jeff Hunter and I have taught related workshops before, him on the first day (teaching about strategy and Lean), and me on the second (teaching about Measures of Success).
We are working to deliver our first COMBINED workshop that integrates topics of strategy and metrics. We're thinking of doing this in Orlando in March 2019. Please see this page for more information, to sign up to be notified when registration opens, and to give input on what dates would work best for you.
