Tag Toussaint

ASQ Influential Voices: Selling Quality?

In this month’s “ASQ Influential Voices” series, ASQ President Paul Borawski asked, “How Do You “Sell” Quality?,” particularly to senior execs and CEOs. Paul asks how we convince senior leaders that quality is essential to long term performance. Through my…

“On the Mend” Wins Shingo Award

Congratulations to Dr. John Toussaint and Roger Gerard, co-authors of the outstanding book,  On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, for being one of this year’s recipients of the Shingo Research and Professional Publication Award…