Tag: Metrics
Ryan McCormack’s Operational Excellence Mixtape: January 9, 2025
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...
Why Process Behavior Charts Are the Best Way to Understand This...
tl;dr: Run charts and bar charts can hint at patterns, but they often mislead. A Process Behavior Chart reveals whether a KPI truly changed--or...
Why Two (or Four) Data Points Aren’t a Trend: Olympic TV...
Two data points aren't a trend--but headlines, executives, and analysts keep treating them like one, whether the topic is Olympic TV viewership or business...
Why Two Data Points Don’t Show a Trend–and What to Use...
tl;dr Two data points don't show a trend. Month-to-month comparisons often reflect noise, not meaningful change. Use run charts and Process Behavior Charts to...
Management by Emoji: Announcing My Next Book (April Fool’s Joke)
Management by Emoji might sound like the logical next step in modern leadership--or at least that's what I'm announcing today, April 1st, as a...
Why Charts Beat Words for Understanding Variation and Performance
TL;DR: Words can exaggerate short-term changes and invite speculation. Charts--especially run charts--make variation, trends, and context visible, helping leaders avoid overreacting to noise and...
Ryan McCormack’s Operational Excellence Mixtape: January 21, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him!
News, blogs, articles, resources,...
Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him!
News, blogs, articles, resources,...
Why NHS Leaders Should Stop Spuddling: Samantha Riley on Making Data...
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My guest for Episode #413 of the Lean Blog Interviews podcast is Samantha Riley,...
Why Process Behavior Charts Beat Red-Green Metrics in Lean Management
tl;dr: Red/green metrics encourage snap judgments and overreaction. Process Behavior Charts provide context, separate signal from noise, and help leaders make better decisions that...
Zoom Out For The Whole Picture
Mark's note: Today's post is something I asked my friend Brian Buck to write up here. He wrote one previous guest post back in...
The Misleading Use of “YTD” Numbers to Evaluate Performance
In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in the context, at this moment,...















