Tag: Wheeler
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that claim to shed light on how long you'll have to wait. But are the signs and numbers more confusing than helpful? Does it matter?
Better Metrics & “Understanding Variation” – An Important Topic for Healthcare
My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler, PhD. It might look like a book about statistics...
Please Help with Research Topics – Understanding Variation & Reducing Blame
OK, so it's not the kind of scientific research that involves lab coats and microscopes, but I'm doing some research that I'd like your...
Why Red-Green Charts in Management are a Rear-View Mirror Approach
tl;dr: The article critiques the traditional use of red-green charts in management, likening it to driving by looking only at the rear-view mirror. It...
The Book that Changed Me: “Understanding Variation” by Don Wheeler
For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."
I chose to highlight not...
Can SPC Show if American Airlines Pilots are Staging a “Sick...
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled airline. American is...
Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...
Are We 84.7% Certain We're in the 90th Percentile?
Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...
Consulting Case Studies Need Statistical Validity
One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to Managing Chaos. It's the...
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world, showing their Daily Huddle process...
Arbitrary Targets at DFW – What About Your Organization?
As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw similar signs...
