The Book that Changed Me: “Understanding Variation”
I chose to highlight not a book about Toyota or Lean or a book by Dr. W. Edwards Deming… but rather the amazing book Understanding Variation: The Key to Managing Chaos by Professor Donald J. Wheeler.
Get the book. Read it. Study it. Use it. It's that good. It's that helpful.
It's a wonderfully powerful book… basically, it's all about how to use “Statistical Process Control” (SPC) principles to make better management decisions… and it's the basis of my Society for Health Systems Conference presentation this February.
Check out my LinkedIn article here: “Understanding Variation”: How I Learned to Ignore the Noise in Data and Focus on Fixes