Featured Posts

Dr. Atul Gawande and Checklists on “The Daily Show”

by Mark Graban on February 8, 2010 · 2 comments

Here is a nice 5-minute introduction to the topic without too much mockery from Jon Stewart!

Stewart even makes a Star Wars reference – an example of people with high responsibility following checklists to avoid mistakes: Click to read the full post…

Revisiting and Re-reading Dr. Deming’s “Out of the Crisis” – Chapter 1

by Mark Graban Feb 8, 2010 5 comments

For a number of reasons, I’ve decided to re-read my copy of one of the most influential books I’ve ever read: Out of the Crisis by the late, great Dr. W. Edwards Deming.
In the light of Toyota’s recent quality problems, it’s been suggested by some that Toyota has gotten away from the teachings of Dr. Deming [...]

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A “Go to Gemba” Show (of sorts) Premieres after the Super Bowl

by Mark Graban Feb 7, 2010 8 comments

Hat tips to the blogs Lean is Good and Curious Cat… tonight is the debut of the new CBS reality show “Undercover Boss” a show where CEOs go to the front lines to work as their employees do.
Will you be watching? Will America be watching? This doesn’t seem like typical post-Super Bowl fare… but I’ll [...]

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