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How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy

by Mark Graban on April 21, 2014 · 1 comment

earthquake damage  avon river 150x150 How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy leanOn this blog, I write a lot about how to create a Lean culture where employees and customers are happy. Engaged employees lead to happy customers — and business success.

It’s often instructive to see or hear about a dysfunctional culture. Sometimes the clearest examples of WHAT to do come from looking at what NOT to do. That’s one reason why the first year of my stint at GM was so helpful to me, even if it was really frustrating (as I’ve written about here, here, here, and here). When you see the results of a BAD culture, it drives you to help create GOOD cultures. That’s what motivates me.

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Mark Graban 2011 Smaller How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.


photo by: martinluff

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