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Throwback Thursday: Inc. Writes About Dr. Deming in 1987

Throwback Thursday: Inc. Writes About Dr. Deming in 1987

I stumbled across an article from the Inc. magazine archives from 1987, so it’s today’s “Throwback Thursday.” In 1987, I was starting high school and that was probably right about the time when my dad, an engineer for General Motors, was able to attend one of Deming’s famed four-day seminars. Hearing about that was my […]

By August 27, 2015 1 Comments Read More →
I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point

I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point

As I mentioned on Monday, I’m working on a 3rd revised edition of my book Lean Hospitals. Traditional book publishing is a funny (and sometimes frustrating) value stream, in a lot of ways. There are many batches and many queues along the way… one of the reasons it takes so long to transform a Word .DOC manuscript […]

By August 26, 2015 0 Comments Read More →
What’s Demoralizing? The Colors on a Chart or Not Improving the System?

What’s Demoralizing? The Colors on a Chart or Not Improving the System?

I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on a daily basis (or, ideally, each shift). It’s good to see daily metrics, as opposed […]

By August 25, 2015 9 Comments Read More →

Lean Podcasts

Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think you’ll enjoy the discussion and I highly recommend the book, which highlights the role of […]

By August 14, 2015 0 Comments Read More →
Podcast #226 – Steve Hoeft and Dr. Bob Pryor, “The Power of Ideas to Transform Healthcare”

Podcast #226 – Steve Hoeft and Dr. Bob Pryor, “The Power of Ideas to Transform Healthcare”

My guests for episode #226 are Steve Hoeft and Dr. Robert (Bob) Pryor from Baylor Scott & White Health in Texas. Bob serves as President, Chief Operating Officer and Chief Medical Officer for the system and was formerly CEO of Scott & White Health before their merger with Baylor Health Care System. Steve is the Chief of Operations […]

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]

Featured Videos

Should You Engage Your Employees in Continuous Improvement?

Should You Engage Your Employees in Continuous Improvement?

Here’s a fun video that I created for KaiNexus, based on this clever flow chart. The answer, most always, is YES! If your employees are human and you really want to improve, you should engage your employees in improving safety, quality, customer satisfaction, and your bottom line. And KaiNexus can help. Thanks for reading! I’d […]

By February 3, 2015 2 Comments Read More →
Are You Making Excuses or Solving Problems?

Are You Making Excuses or Solving Problems?

Here is a 10-minute talk I gave at the 2014 Lean Transformation Summit. I’m introduced by Jim Womack and we do Q&A at the end. Looking at your own organization today, do you hold yourself back by making excuses or do you get creative and find new ways of doing things? Many organizations aspire to […]

By August 16, 2014 4 Comments Read More →
Mark Graban Talks Kaizen and Continuous Improvement (Clips)

Mark Graban Talks Kaizen and Continuous Improvement (Clips)

This video contains clips of a talk I gave at the University of Michigan Health System in early 2014. I cover some basics about the Kaizen approach to continuous improvement and how that fits into the “A3” problem solving model that is used widely at UMHS and other organizations. Thanks for reading! I’d love to […]

By February 18, 2014 0 Comments Read More →

Other Recent Lean Posts

Updating “Lean Hospitals” and a New eBook, “Practicing Lean”

Updating “Lean Hospitals” and a New eBook, “Practicing Lean”

Quick Announcement: If you’re in the Dallas / Fort Worth area (or willing to travel here), I’m offering a free change management workshop on September 9. Learn more and register. Hopefully you’re aware of my book Lean Hospitals. It was first published in 2008 and I was able to do a second, revised edition that was released […]

By August 24, 2015 2 Comments Read More →
Key Tweets from @MarkGraban – Week of August 17, 2015: Deming, Church 5S, Straight Outta Ohno

Key Tweets from @MarkGraban – Week of August 17, 2015: Deming, Church 5S, Straight Outta Ohno

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view […]

By August 22, 2015 0 Comments Read More →
So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All

So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All

Stories like this have been in the news before, but this was circulating the past few days: “Why erratic schedules are one of the worst parts of low-wage work.” The story refers to so-called “just-in-time” scheduling techniques that jerk employees around and disrupt lives. It happens to share a term, “JIT” with “Lean manufacturing” or […]

By August 21, 2015 5 Comments Read More →