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#TBT: A Past Podcast & Future Webinar on Lean in Law & Professional Services

#TBT: A Past Podcast & Future Webinar on Lean in Law & Professional Services

For this “Throwback Thursday” post, I’d like to highlight a podcast that I did in 2013 with my friends Karen Skinner and David Skinner. They are a very fun, interesting couple, they live in Montreal, and my wife and I have had a chance to hang out with them a couple times up there. read more

Seven Years Ago and a Week: A Patient Safety Story

Seven Years Ago and a Week: A Patient Safety Story

Mark’s note: Today’s post is written by Laura Townsend, the founder of the Louise H. Batz Patient Safety Foundation. I learned about the foundation when I moved to San Antonio four years ago and am honored to serve on their board. Laura and her family, like others in the patient safety movement, have found the […]

Why It’s OK That This Suggestion Box Was Full of Cobwebs

Why It’s OK That This Suggestion Box Was Full of Cobwebs

As I guy who started his career in manufacturing before moving to healthcare in 2005, I don’t get many opportunities to visit the “gemba” at a factory very often anymore. I get to occasionally visit a Toyota plant (in the U.S. or Japan). As I’m getting settled back into the Dallas / Fort Worth (DFW) […]

Lean Podcasts

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Joining me for episode #248 of the podcast is Drew Locher, an author, consultant, speaker, and, also like me, a faculty member for the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value. You can read his bio via his consulting website, Change Management Associates. Drew’s books include Value Stream Mapping for Lean Development: A How-To Guide for […]

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

My guest for episode #247 is James Chisholm, a principal and co-founder of the Toronto-based ExperiencePoint. James is a pioneer in the design of online game-based learning, and has authored numerous leadership simulations in use by over 100,000 executives and managers worldwide. I fell in love with their “Lakeview” hospital change management simulation a few years back when […]

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management with me in episode #195 in 2014. He’s a retired Navy fighter pilot, a commercial pilot, and a consultant for hospitals and health systems… and a fellow Texan and a […]

Featured Videos

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…

By December 4, 2015 0 Comments Read More →
Are You Making Excuses or Solving Problems?

Are You Making Excuses or Solving Problems?

Here is a 10-minute talk I gave at the 2014 Lean Transformation Summit. I’m introduced by Jim Womack and we do Q&A at the end. Looking at your own organization today, do you hold yourself back by making excuses or do you get creative and find new ways of doing things? Many organizations aspire to […]

By August 16, 2014 5 Comments Read More →

Other Recent Lean Posts

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Mark’s note: Here’s the last of three change strategies in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Next week, I’ll publish Paul’s concluding thoughts and the whole series will be available as a free PDF eBook, as […]

A Post-Mortem on a Different Hospital Lean Journey

A Post-Mortem on a Different Hospital Lean Journey

Today’s post is an addendum from Saturday’s post on the apparent death of a health system Lean program: “Why Would a New Healthcare CEO Kill a Lean Program?” If you read that post, there’s an interesting comment from a Presence Health employee that doesn’t shed too much more light on this: read more

Why Would a New Healthcare CEO Kill a Lean Program?

Why Would a New Healthcare CEO Kill a Lean Program?

Back in September 2015, I wrote a post (“Learning to be Lean” – An Inside Look at a Rapid Improvement Event“) that linked to a Modern Healthcare article about a Rapid Improvement Event at Presence Health in Illinois. The piece was written by journalist Sabriya Rice, who had been allowed to participate in the event. The […]

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

My Internet Problems Continue… Bad Customer Service Continues

My Internet Problems Continue… Bad Customer Service Continues

Hi – No blog post with actual, typical Lean content today… as you might have read earlier in the week, my experience as a new Frontier FIOS internet customer was a complete disaster. I’m on Day 10 without working home office internet, which is both frustrating AND very time consuming. read more