Regular readers of the blog will know that one of my favorite topics is “Gaming the Numbers” (or “Gaming the System“).
As Brian Joiner so brilliantly wrote, as shared by the late, great Peter Scholtes , there are three things people can do when faced with having to hit goals, targets, or quotas:
(1) improve the system, (2) distort the numbers, or (3) distort the system
Two items were in the news recently about #2 and #3 — from NCAA basketball and from hospitals.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.