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Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Joining me for Episode #269 are Brian MacNeice & James Bowen, co-authors of the recently released book Powerhouse: Insider Accounts into the World’s Top High-performance Organizations. They are founders of the international Kotinos Partners consultancy. In this episode, we talk about the book and take a deeper dive into two of the organizations they profiled: Toyota and […]

By December 7, 2016 0 Comments Read More →
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary’s General Hospital in Ontario: You can check out that post with a link to the CBC audio and my summary of it: Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan Fom that post: “At […]

By December 6, 2016 0 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here). This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their […]

By December 5, 2016 2 Comments Read More →

Lean Podcasts

Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Joining me for Episode #269 are Brian MacNeice & James Bowen, co-authors of the recently released book Powerhouse: Insider Accounts into the World’s Top High-performance Organizations. They are founders of the international Kotinos Partners consultancy. In this episode, we talk about the book and take a deeper dive into two of the organizations they profiled: Toyota and […]

By December 7, 2016 0 Comments Read More →
Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

My guest for Episode #268 is a long-time friend of mine in the Lean community and Lean Enterprise Institute circles, Tom Ehrenfeld (@tomehrenfeld). Tom is a writer and editor living in Cambridge, MA. A former writer/editor with Inc. Magazine and Harvard Business Review, he is the author of The Startup Garden: How Growing A Business Grows You. He works as a consulting editor […]

By November 29, 2016 0 Comments Read More →
Podcast #267 – Steve Shortell on #Lean Healthcare Research

Podcast #267 – Steve Shortell on #Lean Healthcare Research

Joining me for Episode #267 is Stephen M. Shortell PhD, MPH, MBA. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California Berkeley School of Public Health. He is the director of the Center for Healthcare Organizational and Innovation Research (CHOIR). Today, we are talking about […]

By November 7, 2016 1 Comments Read More →

Featured Videos

Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about: The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as: Why we need to remind everybody that Lean is about flow AND quality Do names and terms matter? How do we get healthcare professionals to be excited instead of cynical about […]

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…

By December 4, 2015 0 Comments Read More →

Other Recent Lean Posts

Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More

Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By December 3, 2016 0 Comments Read More →
Examples of Corporate Speak Masking Reality in Banking and Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare

I get annoyed by corporate euphemisms, such as referring to pe0ple as “resources,” the term “right-sizing” for layoffs, and the type of jargon and babble parodied in the Weird Al song “Mission Statement.” Using unclear language can intentionally mask and hide reality, or sometimes it’s just another form of incompetence. read more

By December 2, 2016 1 Comments Read More →
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also available via YouTube and this playlist. As we enter the last month of the year, I thought I’d look […]

By December 1, 2016 0 Comments Read More →
Human Nature Around Incentives & Rewards… Even in North Korea?

Human Nature Around Incentives & Rewards… Even in North Korea?

Dr. W. Edwards Deming used to warn against replacing intrinsic motivation with extrinsic rewards and incentives. Brian Joiner (author of Fourth Generation Management), who worked with Deming, warned that setting targets and quotas can lead to three things: improving the system, distorting the system, or distorting the numbers. read more

By November 30, 2016 4 Comments Read More →
Free Webinar: How a Hospital Spreads Continuous Improvement with @KaiNexus

Free Webinar: How a Hospital Spreads Continuous Improvement with @KaiNexus

On Wednesday at 1 pm ET, I hosted another free webinar in our KaiNexus Webinar series. The presenter was Tania Lyon, Director, Organizational Performance Improvement at St. Clair Hospital in Pennsylvania. The webinar is titled: When Post-Its Didn’t Cut it Anymore: How a Hospital Adopted KaiNexus In this webinar, you will learn: The preconditions for a […]

By November 29, 2016 1 Comments Read More →