KaiNexus is a platform designed to support continuous improvement—but tools alone never create culture. This archive brings together blog posts, reflections, and webinar conversations exploring how KaiNexus is used to reinforce leadership behaviors, psychological safety, daily improvement, and learning across healthcare, manufacturing, and knowledge work.
I share these reflections both as a practitioner and as a Senior Advisor to KaiNexus, focusing on what helps organizations build better systems—not solely on software features.
Our last KaiNexus webinar took a deep dive into problem solving — you can check out the recording on the KaiNexus website or through YouTube. The next webinar, being held on June 5, will take a step back to look…
Please join us on May 16, as KaiNexus and I host a webinar presented by a leader from one of our customers — Chad Westbrook from AGCO Corporation. Chad is a manufacturing engineering manager and AGCO Production System manager there.…
Our next KaiNexus webinar that I’m hosting is going to be presented by an old friend, Roger Chen. I’m not calling Roger old, I’m just saying I’ve known him for about a decade after we were introduced by our mutual…
tl;dr: Checklists don’t prevent mistakes unless people actually use them, and they work best in cultures where it’s safe to speak up. A missed step in a webinar setup shows how Andon-style intervention–someone noticing a problem and saying something–can quickly…
KaiNexus and I were happy to host an excellent webiner by Barry O’Reilly, the author of the book Unlearn: Let Go of Past Success to Achieve Extraordinary Results. The webinar is on these themes: Why Great Leaders Must Unlearn to…
Happy New Year! It’s a time of year when we think about improvement and goals for the year. We do this in our organizations and we do so on a personal level. Today’s blog post is a transcript of a…
I'm happy to be hosting, via KaiNexus, another free webinar. Click the link below to register:
How One Community Hospital is Creating a Culture of Continuous Improvement
November 28 from 1:00 - 2:00 pm ET
Presented by Mike McGowan, Director of Process Excellence at Marietta Memorial Hospital
This post also includes thoughts from the KaiNexus community about challenges and barriers to improvement and innovation.
I'll be presenting a free webinar on Wednesday, October 31st at 1 pm ET... as you might notice, that's Halloween day!
Here's the description from the KaiNexus website:
Metrics & Statistics Don't Have to be Scary
Here's the latest cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see past cartoons). You can find her on Twitter as @carrieschurman.
The idea for this cartoon came from Maggie Millard, the director of marketing at KaiNexus. Maggie has learned about Process Behavior Charts from me and some of the stories are incorporated into my book Measures of Success.
What does this "out of control chart" look like and why did it make me chuckle?
Today's post is the transcript of a discussion that I recently recorded with Jeff Hunter, the author of the book Patient-Centered Strategy: A Learning System for Better Care.
Jeff is presenting a free webinar that KaiNexus and I are hosting on September 24:
Putting Strategy Back in Strategy Deployment
Below, you can listen to our chat where Jeff introduces himself and some of the concepts that he'll be presenting about. The transcript follows the audio player.
I'm at the fourth annual KaiNexus User Conference in exciting Austin, Texas. We have customers here from many industries, which corresponds with the growth of KaiNexus and the way we've been pulled into other customers outside of our initial home in healthcare.
In this post, I talk about a workshop I did yesterday and a talk I'm giving today.
We have two free webinars coming up in the next week, hosted by KaiNexus. I hope you can join us.
Oh, as a reminder, I'm doing a Measures of Success webinar this Friday, the 22nd.
The webinars are:
The Lowdown on A3 Software [Demo]
How to Ease the Pain of Change
