You might remember my podcast with Mike Micklewright, “What Would Deming Say?“
Here is a free video clip of his “An Evening with Dr. Deming” presentation. You can buy the full DVD by clicking here.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.