Tag: Respect for People

Respect for People: Leadership, Trust, and Sustainable Improvement

“Respect for people” isn’t about being nice—it’s about how leaders design systems, make decisions, and respond to problems. In Lean organizations, respect shows up through listening, job security, psychological safety, clear communication, and a commitment to learning rather than blame. This archive brings together blog posts, podcasts, and examples that explore respect for people as a core Lean principle—one that enables trust, engagement, continuous improvement, and better outcomes for customers and employees alike.

Mutual Trust and Respect: What Really Made NUMMI Work

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TL;DR: NUMMI's success was not driven by Lean tools alone, but by leadership behaviors that treated people as partners in quality and improvement. When you...

Larry Culp’s 2025 CEO Letter: Why Safety and Lean Leadership Drive...

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TL;DR: Larry Culp's GE Aerospace CEO letter is a rare example of Lean leadership in practice, showing how safety, Respect for People, and small...

What Ford and the UAW Really Learned from Japan: Listening, Respect,...

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The Real Lesson from Japan Wasn't Tools -- It Was Trust and Listening TL;DR: When a group of Ford and UAW leaders traveled to Japan...

Martin Luther King Jr. Day: Continuous Improvement, Respect for People, and...

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Let's commemorate today's national holiday for Dr. King with a look back at my post from 2012: A Lean Lesson from Dr. Martin Luther King,...

Lean Without Layoffs: Why Protecting Jobs Is Essential for Continuous Improvement

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TL;DR: If Lean improvements put jobs at risk, people will stop improving. Organizations that commit to "no layoffs due to Lean" create trust, unlock...

Fear and Futility: Why People Don’t Speak Up–and How Lean Leaders...

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Fear and futility are two of the biggest barriers to continuous improvement. When people are afraid to speak up--or believe nothing will change--problems stay...

Lean Healthcare Beyond Tools: Respect for People and Continuous Improvement

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TL;DR: Lean healthcare succeeds when it's built on respect for people and continuous improvement--not tools alone. Sustainable results come from developing people, fixing systems,...

Designing a Culture of Respect: Lessons from the Respect for People...

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Many Lean transformations stall not because of poor execution, but because respect for people is treated as an attitude rather than a system. In...

Breaking Through Cultural Friction: Respect for People and Sustainable Performance

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When organizations struggle to sustain Lean transformation, people often look first at tools, training, or tactics. But more often than not, the real obstacle...

How Chick-fil-A Uses Lean “Game Film” to Improve Drive-Thru Flow

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TL;DR: Chick-fil-A improves drive-thru flow by using Lean thinking and "game film" to study the work, remove bottlenecks, and design better systems--while showing deep...

Toyota Raku: How Ergonomics and Respect for People Improve Performance

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TL;DR: Raku is Toyota's approach to ergonomics--designing work so it's easier, safer, and less frustrating for people. It's a practical expression of respect for...

Ryan McCormack’s Operational Excellence Mixtape: February 7, 2025

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Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...
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