Tag: Healthcare

Healthcare Improvement Through Lean, Leadership, and Learning

Healthcare improvement isn’t about working harder—it’s about better systems, better leadership, and a culture that supports learning and speaking up. This archive brings together blog posts, podcasts, and reflections on Lean healthcare, patient safety, quality improvement, leadership, and continuous improvement. Many of these posts draw on real hospital experiences and lessons from Deming, Toyota, and frontline healthcare teams, with a consistent emphasis on respect for people and learning from mistakes.

My AI Coach Told Me My Coaching Was Wrong. It Was...

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I asked the Lean Hospitals Coach to role-play as a manager bringing me a problem. Then it evaluated my coaching in real time. Within...

Eric Dickson on Building a Management System That Produced 200,000 Ideas...

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Dr. Eric Dickson spent the early part of his leadership career telling people what to do. It nearly cost him everything. What he built...

She Tried to Build Her Own Lean Coaching AI. Then She...

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I had a long conversation last week with one of the first subscribers to the Lean Hospitals Coach. She's a senior continuous improvement coach...

Hospitals Still Miss Half of Patient Harm Events — And the...

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A new report from the HHS Office of Inspector General (OIG), released in July 2025, found that hospitals failed to capture 49 percent of...

How to Evaluate AI Tools for Healthcare Improvement: A Lean Thinker’s...

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AI tools are showing up everywhere in healthcare -- for clinical decision support, operational analytics, and now for learning and coaching around improvement methodologies....

Watch the Lean Hospitals Coach in Action — Live, Unscripted, With...

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Here's something I've learned over many years of consulting: giving people advice they haven't asked for is a reliable way to get ignored, no...

Healthcare in 2026: Still Faxing, Already Talking About AI

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TL;DR: Three stories from a single day highlight a familiar pattern in healthcare technology: a pharmacy text message with the wrong hours that nobody...

“How Do I Use Lean to Reduce Headcount?” — Why ChatGPT’s...

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TL;DR: I asked ChatGPT how to use Lean to reduce hospital headcount. It gave me a detailed plan to do exactly that. My custom...

Ryan McCormack’s Operational Excellence Mixtape: February 20, 2026

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This week's Operational Excellence Mixtape tackles the challenge of sustaining improvement amidst turbulence and change fatigue. We explore why values must act as your...

Before “Just Culture,” There Was NUMMI: Learning Instead of Blaming

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TL;DR: NUMMI proved in the 1980s what healthcare is still learning today: you can't punish your way to safety. Real improvement comes from mutual...

Gemba Walks, Daily Improvement, and the Leadership Behaviors That Make Kaizen...

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At our 2016 Kaizen Live! event at Franciscan St. Francis Health, Mischelle McMillin shared practical, honest, and refreshingly human insights on Gemba Walks that...

Free Safety Cross and SQDC Templates for Lean Daily Management

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Thanks to StoreSMART for being a long-term advertiser and partner here on the blog. Check out their useful products for Lean metrics boards, visual...
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