Tag: Customer Focus
Guest Post: Book Chapter on VIBCO and “Captain Karl”
Mark's note: Today's guest post is an excerpt from the book Remarkable by Toby LaVigne. Toby's bio can be found at the bottom of this...
Like Lean: Hotels Involve Customers ala “Lean Design”
A few weeks back, USA Today published an article that made me think of some of the approaches being used by hospitals under the...
Gemba Wine: Variation in Wine Seals and Variation in Customer Needs
My wife and I just got back from four days in Napa and Sonoma counties doing, ahem, "gemba walks" at a number of wineries,...
“The Executive Guide to Healthcare Kaizen” Coming Soon – Preview a...
Joe Swartz and I are building upon our well-received (and Shingo Research Award winning) book Healthcare Kaizen with a new special edition aimed at...
Iterating or Improving vs. Doing It Right the First Time
tl;dr: Lean encourages learning and iteration, but PDSA is not a license to roll out poorly tested, customer-facing changes and promise to "fix them...
Stephen Parry, on His Book ‘Sense and Respond,’ How Lean Engages...
My guest for episode #170 is Stephen Parry, joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America...
Lean or “Customer Development” – Get Out of the Office
Thanks to Patrick Vlaskovits, a guest in my Podcast episode #99, for posting a photo of a Southwest Airlines magazine blurb about Steve Blank,...
It’s Harder to Tolerate Waste “When You Know What Good Looks...
I recently "fired" my primary care physician. I'm lucky to not have to go to the doctor very often, but the last few times...
Lean, Value & Waste: Better to be Creative than to Cheat...
I saw this article last week in the USA Today while traveling, with the online headline "Products nipped, tucked to save." That headline makes...
Living in Your Customers’ Shoes – Airport Car Rentals & Lessons...
This might seem like a random topic, but what the heck, it's a Friday. I arrived in Orlando yesterday for the Society for Health...
Presenting Lab Test Results in a More Visual Way – Lessons...
Today's post isn't strictly about Lean, but I was reminded by a reader to mention something really cool that I saw in Wired Magazine...
10 Key Lean Mindsets for Healthcare Leaders
I really enjoyed having the chance to be in Cincinnati yesterday to participate in a Lean Healthcare workshop put on by TechSolve, a non-profit...
