Stephen Parry, on His Book ‘Sense and Respond,’ How Lean Engages Employees to Provide Customer Value




My guest for episode #170 is Stephen Parry, joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector.

He is the author of the book Sense and Respond: The Journey to Customer Purpose. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.

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  1. Kathryn Balsley says

    I felt this was such a powerful and thought provoking interview. The concepts Stephen was bringing to light in terms of adaptive organizations is completely a revolutionalry approach towards organizational managment.

    It may on the surface seem familiar, and has already been done, however it is a unique and scientific approach. The results he received with his customers speak for themselves.

    If businesses adopt his approach they will without a doubt not only be a market differentiator for themselves, but also for their customers. Employees and Managers will also differentiate themselves as forward thinkers of today’s and the next generation of exceptional problem solvers adapting to the fast paced changes required of business strategy and operations.

  2. […] Bob Emiliani and Mark Graban have done a great job describing what real lean thinking is, and what it is not.  Bob characterizes “real lean” an “fake lean”.  Mark describes L.A.M.E. (lean as misguidedly executed). I heard another one – LINO (Lean In Name Only) from Stephen Parry. […]

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