There are things about Lean you cannot learn from a book, a conference, or a consultant. I say that as someone who writes the books and gives the talks.
You learn them by standing in a place where the work...
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email.
News, articles, books, podcasts, and videos about how to make the workplace...
Most people open the Lean Coach, ask a question about standardized work or value stream mapping, and get a solid answer. That's the obvious use case.
But the Coach Me mode -- the Socratic coaching side -- opens up something...
Jamie Bonini described a person who looks like 25% overhead to a finance team -- but without whom the entire Toyota Production System falls apart.
Bonini is the vice president of Toyota's Production System Support Center (TSSC), which has spent...
TL;DR: Organizations invest in teaching people to see problems and solve problems -- but skip the middle step: making it safe and worthwhile to speak up about them.
I've seen blank huddle boards in hospitals. Cards and markers sitting untouched....
I asked the Lean Hospitals Coach to role-play as a manager bringing me a problem. Then it evaluated my coaching in real time. Within three exchanges, it caught a habit I teach others to avoid.
The Problem I Was Given
The...
Dr. Eric Dickson spent the early part of his leadership career telling people what to do. It nearly cost him everything. What he built after that failure -- over 23 years and eventually across a $5 billion health system...
I had a long conversation last week with one of the first subscribers to the Lean Hospitals Coach. She's a senior continuous improvement coach at a community hospital, working mostly with nurse managers and directors. She told me up...
A new report from the HHS Office of Inspector General (OIG), released in July 2025, found that hospitals failed to capture 49 percent of patient harm events among hospitalized Medicare patients. The report is titled "Hospitals Did Not Capture...
If you've used ChatGPT, you've seen the small text at the bottom of the screen:
"ChatGPT can make mistakes. Check important info."
I noticed it again the other day and thought (and wrote on LinkedIn) -- I need the same...
TL;DR: Kaizen means "change for the better." Everyone improves their own work, one small change at a time, using the scientific method. It's not a suggestion box -- it's collaborative, fast, and action-oriented. Success depends on leadership engagement and...
AI tools are showing up everywhere in healthcare -- for clinical decision support, operational analytics, and now for learning and coaching around improvement methodologies. If you're a healthcare leader exploring AI, you've probably already been pitched a few.
Most evaluation...
