All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Thanks to the guys at Quality Digest… I was on their weekly video show “Quality Digest Live” last week, talking about “Healthcare Kaizen.” You can view the archived video here (click on the July 6 episode if that doesn’t play…
As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the poor design of the American Airlines website includes the risk that I might cancel the wrong itinerary and flight. The Lean principle of mistake proofing would go a long way... and I'm sure a simple bit of programming could easily alleviate this risk.
I was recently at a conference and the microphone struck me… it looks an awful lot like our KaiNexus logo (or I see our logo too much and my eyes are playing tricks on me). I mentioned this to our…
My mom is a retired public school elementary teacher, so I’ve heard plenty of stories about bad management decisions within a school system and other craziness that runs the risk of crushing souls… but thankfully my mom (and so many…
Thanks to my good friend Dean Bliss of the Iowa Healthcare Collaborative. You might recognize Dean as a frequent commenter here on the blog or you’ve heard my podcast with him (when he was with the Iowa Health System). Here…
Inc. Magazine didn’t have the question mark in the headline, but I think it should be there. Much as the WSJ often just gets it way wrong about Lean, Inc. follows up it’s earlier butchering of “The Lean Startup” methodology…
Karen Martin shares insights from her book The Outstanding Organization on reducing organizational chaos, improving daily work, and building systems that support everyday excellence through clarity, focus, discipline, and engagement. Joining me for episode #151 is my friend Karen Martin,…
Here’s a bit of a crazy story from Florida: Fired Fla. Lifeguard Offered Job Back, Says No. A lifeguard, Tomas Lopez, was “hastily” (and incorrectly) fired by a supervisor after saving a swimmer in distress… because the swimmer was outside…
Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a “glitch” that led to ALL of the fireworks being set off in a 15-second explosion-azanga. I don’t know…
Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the “name, blame, and shame” culture that often exists in hospitals. This push (in my mind) started with W. Edwards Deming, who taught that 94%…
Quick note: I’ll be appearing Friday July 6 on the online video program “Quality Digest Live” at 2 pm eastern. Click here to watch live or this page will have the archived show. We’ll be talking about my new book…
It might only be free (brief registration required) for a limited time, but there’s a great video of Dr. Kaplan (with his slides) talking about Lean and the challenges facing healthcare (content no longer available for free). In his introductory…
