Podcast #377 — Ritu Ward on Developing People and Elevating Leaders

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Ritu Ward

My guest for Episode #377 is Ritu Ward, an experienced healthcare executive who has had success delivering quality, growth, and strategy while leading high performing teams.

We have known each other for a while through Lean healthcare circles and she presented a webinar in our KaiNexus series titled, “Leadership Behaviors to Guide Effective Change.”

She was, until recently, the Regional Vice President for Mercy Labs in the West Region. Ritu also worked previously for Carolinas Healthcare, in a Performance Excellence role. She's currently looking for her next opportunity.

Today, we'll talk about the leadership styles that help create a Lean culture. She also shares thoughts on how her leadership style had to change during the Covid-19 crisis, thoughts on leading change, and more.

I hope you enjoy the conversation, whether you listen or watch.


Streaming Audio Player:


Video Podcast:

Watch via YouTube


For a link to this episode, refer people to www.leanblog.org/377.


Additional Bio:

Ritu received her Bachelor in Medical Technology from George Washington University, a Bachelor in Biology from Howard University and a Masters in Organizational Management from University of Phoenix. She is a Medical Technologist, a Six Sigma Black Belt, Certified A3 Problem Solver and a Fellow with American College of Healthcare Executives. She is a member of Clinical Laboratory Management Association, National Association of Female Executives, serves as chair of Mercy Women in Leadership for the education committee and vice chair on mentorship committee for Greater Charlotte Health Care Executives Group.


Ritu's Webinar:

Via YouTube — See slides and more via KaiNexus


Thanks for listening!


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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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