#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare


Today's Post in <50 Words: This post looks back at a podcast that I did a few years ago with Joe Swartz, talking about how he helped introduce Kaizen at Franciscan St. Francis Health and how they've built that culture.

Recently, with my podcasts, I've started producing PDF summaries of the episodes that highlight some key points and quotes for those who would rather read than listen.

I started doing this with Episode #270 and I think it's now part of my personal “standardized work” for the podcasts.

I've also published a version of those summaries on LinkedIn, through their publishing platform, as I did, for example, with Katie Anderson's episode:

Katie Anderson on Whether “Lean” is Easier or More Difficult in Japan

As there is a bit of a hiatus right now between new podcast episodes, I dipped into the archives for Episode #187 with my Healthcare Kaizen co-author Joe Swartz.

Here is that episode:

Joe Swartz Discusses Healthcare Kaizen and a Culture of Continuous Improvement in Hospitals

That episode page now has a 4-page PDF summary of Joe's thoughts on creating a Kaizen culture at Franciscan St. Francis Health.

Here are direct links to those PDF files:

Low-res version for reading on screen

High-res version for printing

And here is the summary that I posted yesterday on LinkedIn:

How to Create a Culture of Continuous Improvement in Healthcare

I hope you'll check it out.

I hope you'll also consider attending the “Kaizen Live!” site visit that Joe and I are hosting at his system, in Indianapolis, this May.

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Comment from LinkedIn:

    Jeff Leavitt
    Nice piece. One of my main takeaways is that Kaizen starts with the individual and I’ll be certain to challenge my next team to make some incremental improvements on parts of the process they are directly involved with.


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