Podcast #210 – Lean in Washington State Government: Darrell Damron and Hollie Jensen



darrell and hollie lean washington government

My guests today are Darrell Damron and Hollie Jensen and we're talking about Lean in Washington state government. Darrell and Hollie are both state employees, serving in the role of Enterprise Lean Consultant within a team called “Results Washington.” I've seen them both present at a Lean Enterprise Institute summit and I'm really happy to have them share their ongoing improvement story here in the podcast.

In the episode, we talk about their backgrounds and how they got started with Lean – Darrell in the public sector and Hollie at Starbucks. How did the state of Washington get started with Lean? What are some of their goals and accomplishments? How is Lean a strategy under Governor Jay Inslee and why is Lean a non-partisan issue that was supported by both gubernatorial candidates in the last election? What are some of the challenges that lay ahead for Washington?

For a link to this episode, refer people to www.leanblog.org/210.

Screen Shot 2014-09-26 at 9.58.33 AM

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.  You can also listen via Stitcher.

Darrell's Bio:

With a passion for public service, Darrell has served as an enterprise lean consultant in the Governor's Office for the past 3 years, under two governors,  helping Washington state government learn to use lean principles and tools to deliver better value to more Washingtonians. As part of the Results Washington team, Darrell created Washington State's Lean Expert Partnership Program through which, over the past 3 years, more than 200 private sector lean experts have volunteered their time (no cost to taxpayers) to give thousands of Washington state's public servants advice, training, and coaching as they learning to use Lean principles and tools to make improvements throughout state government. Darrell has been a public servant in Washington State government for more than 23 years, working in the Department of Corrections and the Department of Revenue. Prior to joining state government, Darrell served 6 years on active duty in the U.S. Marine Corps.

Hollie's Bio:

As part of her role with the State of Washington, Hollie Jensen is developing and implementing a Lean Fellowship program while also consulting on the governor's priority goal areas. In this role Hollie focuses on developing state leaders by teaching, consulting and coaching on Lean principles and leadership behaviors.  Through her work with the Fellowship and State leaders, she is focused on every state employee learning how to problem solve and every state leader supporting the problem solving work by teaching and coaching.    She joined state government in the spring of 2013 as an enterprise lean consultant after her 17-year tenure with Starbucks, where she began as a barista on the front lines and worked her way up through the organization with roles in human resources, global strategy and operations. Most recently she was a lean practice strategy manager with a focus on implementing the store system of work and the leadership/coaching program.  Jensen holds a bachelor's degree from the University of Washington and has worked closely with LEI over the past 7 years to grow her lean knowledge and experience.  Most recently, Hollie has had the opportunity to teach other practitioners at the Lean Transformation Summit, LEI public workshops in Seattle and the Lean Coaching Summit.

Podcast eBook:

Videos about Lean Government in Washington:


Feedback & Comments:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.

Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleGreat Lean Leader Interview Series at Shmula.com
Next articleTV Ad for GE Capital Features a Lean Turnaround for a Factory
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.



Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.