Monthly Archives: July 2012
Building Everyday Excellence: Karen Martin on The Outstanding Organization
Karen Martin shares insights from her book The Outstanding Organization on reducing organizational chaos, improving daily work, and building systems that support everyday excellence...
Lifeguard Saves Swimmer, Gets Fired
Here's a bit of a crazy story from Florida: Fired Fla. Lifeguard Offered Job Back, Says No.
A lifeguard, Tomas Lopez, was "hastily" (and incorrectly)...
San Diego’s Big Batch of Fireworks – At Least Nobody Was Hurt
Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a "glitch" that...
“Blame & Shame” is Shameful
Many leaders in healthcare (including John Toussaint, Paul Levy, and others) are working to eliminate the "name, blame, and shame" culture that often exists...
Radio Story (KOMO, Seattle) on “Healthcare Kaizen”
Quick note: I'll be appearing Friday July 6 on the online video program "Quality Digest Live" at 2 pm eastern. Click here to watch...
Dr. Gary Kaplan, CEO of Virginia Mason, on Healthcare Morale
It might only be free (brief registration required) for a limited time, but there's a great video of Dr. Kaplan (with his slides) talking...
“Healthcare Kaizen” Now Available for All Kindle Devices & Apps!
I'm happy to announce that our new book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements is now available for immediate download in...
Reader Question: Hiring for a Lean Culture in Healthcare?
Here's a question from a healthcare leader that I thought I'd share for input from you, the blog readers.
This person is looking to change...
Jerks Can Be Creativity Killers, Alright
Saw this in the most recent Fast Company:
Is Your Manager A Creativity Killer?
If the manager is something like a case study from...
Google Nexus Q – Made in the USA
I'm not sure Google has much of a market for a $299 media player (with the AppleTV and Roku players being under $100), but...
Weekend Fun: My Ironic Home Office
It's been a month now since my wife and I moved to San Antonio. I've been on the road most or all of the...
