Here's a bit of a crazy story from Florida: Fired Fla. Lifeguard Offered Job Back, Says No.
A lifeguard, Tomas Lopez, was “hastily” (and incorrectly) fired by a supervisor after saving a swimmer in distress… because the swimmer was outside of Lopez's assigned zone. Are you kidding me?
From the article:
Hallandale Beach Mayor Renee Crichton said it has always been the city's policy that a lifeguard must respond to an emergency inside or outside of their protected area.
The lifeguard wasn't fired due to a bad policy… he was fired because a supervisor misinterpreted (or didn't understand) a policy.
That's just common sense that Lopez should have saved the swimmer.
It sounds like the supervisor didn't even know the proper rules and regulations… firing Lopez because they thought he violated some rule.
We can't put rules, procedures, and “standardized work” in the Lean parlance ahead of common sense and judgment. Can you image the uproar of Lopez had just sat there because saving that swimmer “wasn't my job”?
We need to be careful that our standardized work, especially in healthcare settings, aren't overly restrictive or violate common sense. Maybe this lifeguard story is a good illustration of what could go wrong…
Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.
Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: