Podcast #151 – Interview with Karen Martin on Her Book ‘The Outstanding Organization’ and Everyday Excellence


Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of The Outstanding Organization: Achieving Rapid Improvement in Office, Service, and Technical Environments.

FastCompany.com has an excerpt from The Outstanding Organization here.

For a link to this episode, refer people to  www.leanblog.org/151/.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS  or via Apple Podcasts.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I really liked this podcast. Karen gave some great examples to drive home key points – her work with the Blue Angels being the most meaningful to me; i.e., how the pilots would, directly after a show, analyze, reflect, learn, and apply that learning to improve their next one. We in healthcare have no less at stake, so why do we push that off?

    I also liked how she was not a fan of benchmarking (industrial tourism), but said that if benchmarking is done to approach it with a curiosity vs. duplication mindset. Although I’ve heard this general idea before, the way she put it made it even more meaningful.

    Best of success to you with “The Outstanding Organization,” Karen.


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