Podcast #151 – Karen Martin, “The Outstanding Organization”
Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of The Outstanding Organization: Achieving Rapid Improvement in Office, Service, and Technical Environments.
FastCompany.com has an excerpt from The Outstanding Organization here.
For a link to this episode, refer people to www.leanblog.org/151/.
For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.
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I really liked this podcast. Karen gave some great examples to drive home key points – her work with the Blue Angels being the most meaningful to me; i.e., how the pilots would, directly after a show, analyze, reflect, learn, and apply that learning to improve their next one. We in healthcare have no less at stake, so why do we push that off?
I also liked how she was not a fan of benchmarking (industrial tourism), but said that if benchmarking is done to approach it with a curiosity vs. duplication mindset. Although I’ve heard this general idea before, the way she put it made it even more meaningful.
Best of success to you with “The Outstanding Organization,” Karen.
Thank you Mark. Glad you enjoyed it! I liked Mark’s comments about surgical teams and the need for immediate reflection as well. Important stuff.