Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Podcast #151 – Karen Martin, “The Outstanding Organization”


MP3 File  (run time 24:06)

Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of  The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments. has an excerpt from The Outstanding Organization here.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

  1. Mark Welch says

    I really liked this podcast. Karen gave some great examples to drive home key points – her work with the Blue Angels being the most meaningful to me; i.e., how the pilots would, directly after a show, analyze, reflect, learn, and apply that learning to improve their next one. We in healthcare have no less at stake, so why do we push that off?

    I also liked how she was not a fan of benchmarking (industrial tourism), but said that if benchmarking is done to approach it with a curiosity vs. duplication mindset. Although I’ve heard this general idea before, the way she put it made it even more meaningful.

    Best of success to you with “The Outstanding Organization,” Karen.

    1. Karen Martin says

      Thank you Mark. Glad you enjoyed it! I liked Mark’s comments about surgical teams and the need for immediate reflection as well. Important stuff.

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