Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of The Outstanding Organization: Achieving Rapid Improvement in Office, Service, and Technical Environments.
FastCompany.com has an excerpt from The Outstanding Organization here.
For a link to this episode, refer people to www.leanblog.org/151/.
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