Tag: Healthcare

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital: “Dirty, missing […]

By August 29, 2016 6 Comments Read More →
Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

The cancelation of a meaningless NFL exhibition pre-season game is probably one of the least important problems in the world. But, it happened recently and the “comedy errors” is interesting to think about. You might notice the headline of my post. That’s not the way a problem like this is normally portrayed in the news. […]

By August 23, 2016 0 Comments Read More →
Podcast #260 – Brad White, on Lean Daily Management for Healthcare

Podcast #260 – Brad White, on Lean Daily Management for Healthcare

My guest for Episode #260 of the podcast is Brad White, author of the recently-released book Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders. He is currently a Senior Process Improvement Advisor at Grady Health System in Atlanta, but I first met Brad a few years back when we were both […]

By August 22, 2016 2 Comments Read More →
RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

A while ago, I found this blog post by Jess Jacobs about a hospital wasting her time. I think it was probably shared by our mutual friend, e-Patient Dave deBronkart. As sometimes happens around here, I find something really compelling and well-written and I forget to share it on the blog. That happened this time (although […]

By August 16, 2016 4 Comments Read More →
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

It’s one thing to hear Lean professionals or specialists talking about the power of this methodology to improve healthcare. To me, it’s not just theory, it’s something I’ve seen in practice. Sure, there are many engineers and former business people working in healthcare now, and I think that’s great for a number of reasons – bringing relevant […]

By August 15, 2016 0 Comments Read More →
What Do You (or Your ______) Like or Dislike Most About Your Hospital?

What Do You (or Your ______) Like or Dislike Most About Your Hospital?

This article caught my eye at Becker’s Hospital Review: We asked 13 physicians what they really think of their hospital Even though organizations do formal physician and staff satisfaction surveys, the questions posed here is one that we should ask people frequently (including patients) in the name of improvement. read more

What’s Up at Virginia Mason Medical Center? Top Rankings & Joint Commission Problems

What’s Up at Virginia Mason Medical Center? Top Rankings & Joint Commission Problems

I want to preface this post by saying it’s mostly about questions, not answers. I’ve had many readers and acquaintances ask me about what’s been going on at Virginia Mason Medical Center in Seattle. The short answer is: “I don’t know, other than anything I’ve read in the news.” read more

Lean at UCLA Harbor Medical Center Featured by the BBC

Lean at UCLA Harbor Medical Center Featured by the BBC

The BBC radio program “The Science Hour” recently aired a program with a segment where an unexpected person (Dr. Kevin Fong) to an unexpected place (UCLA Harbor Medical Center) to look into “Lean.” You might remember UCLA Harbor from my 2014 blog post about their use of Lean to reduce waiting times for patients in […]

Part 3 of Day 1: #Lean Healthcare Trip to China: Visuals, Payment, Management, & Ties

Part 3 of Day 1: #Lean Healthcare Trip to China: Visuals, Payment, Management, & Ties

Continuing to go through my notes, picking up from my last post… Visuals The presenter said something that’s certainly a familiar challenge with facilities here in the U.S.: ‘”Patients often get lost due a lack of good signs.” One hospital we saw later in the week had some visuals on the ground that were clearly […]

Pokémon Go, Kaizen, and Leadership

Pokémon Go, Kaizen, and Leadership

I don’t get the whole Pokémon thing. But how does the wildly popular Pokémon Go game make me thing of Lean and Kaizen – leaders need to get out of their offices, go out and search for improvement opportunities! Gotta catch ’em all! …

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

Continuing from Part 1 of my post about my first day of my first China trip, I’d like to share more about the Lean healthcare conference and presentations that took place. In the next presentation from a Chinese hospital, the speaker started talking about the need to “improve [patient and employee] satisfaction through Lean management” […]

#Lean Healthcare Trip to China, Day 1, Part 1: Familiar Themes at the Beijing Conference

#Lean Healthcare Trip to China, Day 1, Part 1: Familiar Themes at the Beijing Conference

After arriving to the hotel in Beijing at about 8 pm the night before, I participated in a day long Lean Healthcare conference that very next morning. I’m glad I always presented in the mornings, because I was always fresh (I woke up before my alarm each morning) and was groggy every afternoon thanks to […]

My First #Lean Healthcare Visit to China: A Post Mostly About Travel and Food

My First #Lean Healthcare Visit to China: A Post Mostly About Travel and Food

I just returned on Wednesday from my first trip to China to meet with people and give presentations about Lean in healthcare. It was a whirlwind to say the least. I spent nearly as much time traveling as I did talking to people about Lean and healthcare improvement, but it was worth it. I’ll write […]

KaiNexus Featured in “Modern Healthcare”

KaiNexus Featured in “Modern Healthcare”

Hi, I’m back from a whirlwind week-long trip to China, where I taught classes on Lean healthcare in Beijing, Shanghai, and Chongqing. I had the chance to visit two very modern hospitals and I really appreciate the interest in healthcare improvement. I’ll be blogging more about this next week and beyond. read more

#TBT: Posts from Julys Past

#TBT: Posts from Julys Past

I’m going to be away from the blog (and Twitter) through July 13, but here are some blog posts from Julys of years past. 2015: See How a British Psychiatrist is Using LEGO Videos to Explain Lean Healthcare 2014: Weird Al’s Hilarious “Mission Statement” Song & Video Mocks Corporate Buzzwords read more

Sorta Live Blogging Fox News “Beware! Danger at the Doctor” (Part 1)

Sorta Live Blogging Fox News “Beware! Danger at the Doctor” (Part 1)

However, administrators will not disclose the actual number of safety events that occur at the hospital. According to Apkon, going public with error rates could backfire by making various departments look bad. Even if the hospital could provide context for the error rates, public reporting could deter employees from reporting mistakes. “It’s a tough balance,” […]

This Nurses Union is Wrong About Lean

This Nurses Union is Wrong About Lean

There’s a weeklong nursing strike going on at Allina Health in Minnesota: Seven-day nurses strike starts at five Twin Cities hospitals. The main issue is health insurance coverage for the nurses, it seems. One reason for higher health insurance costs is rising healthcare delivery costs… one reason hospital costs are higher than they’d otherwise need to be is […]

Free Excerpt from “Lean Hospitals” and “Practicing Lean” Now in Kindle Format

Free Excerpt from “Lean Hospitals” and “Practicing Lean” Now in Kindle Format

Thanks to those of you who pre-ordered the 3rd edition of my book Lean Hospitals. Click below to read a free preview from the book, the start of the chapter on leading and engaging employees (arguably, it’s all about leadership). Improving the Way We Manage [Preview of “Lean Hospitals” 3rd Ed.] And if you post a comment […]