The W. Edwards Deming Institute posted a video of Kevin Cahill, a grandson of Dr. Deming, welcoming people to the event and talking about innovation, or the desire that people have for it. But, they don’t know what to do…
Today’s guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today’s podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.
There’s a really good article that was published by Modern Healthcare as a special report, written by Sabriya Rice. Sabriya spent a week observing a rapid improvement event (RIE) at the Sts. Mary and Elizabeth Medical Center in Illinois. It’s an in depth article that, I think, very accurately reflects the reality that Lean is helpful, but the process isn’t easy for a number of reasons.
It’s tempting to visit a place like ThedaCare and then mandate “everybody must have huddle boards.” Then, a bunch of huddle boards get purchased and installed… and maybe not used. It’s another thing for executives to realize that they have to change the way they manage. There’s a great quote that ThedaCare folks readily share, including Kim Barnas in her book Beyond Heroes:
Joining me for episode #230 is Paul DeChant, MD, MBA to talk about reducing burnout, especially physician burnout, through Lean. Paul (see his bio here) is the former CEO of Sutter Gould Medical Foundation, a 300-physician multispecialty medical group in California’s Central Valley. Before that, he had stints at organizations including Geisinger Health System and the Palo Alto Medical […]
My two previous trips to Japan have been incredible experiences, both personally and professionally. I’m planning to go back in December with a tour group I’m helping organize with Kaizen Institute. When people go to Japan, I think they are expecting to see perfect Lean practices. But, no…
Key Tweets from @MarkGraban – Week of September 14, 2015: Google Cars, Jon Taffer, Learning Simulations
Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week, including photos and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.
I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.
Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view […]
Many industries face the compliance conundrum. The compliance conundrum occurs when staying in regulatory compliance interferes with business as usual operations. In highly regulated industries, where regulating bodies conduct periodic audits, the strain of the compliance conundrum is even more apparent.
Reminder: I’m giving a free webinar tomorrow, through KaiNexus: Bridging the Gap: How to Turn Ideas into Improvements September 10 from 1 to 2 pm EDT Now to today’s post: As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down […]
My guest for episode #229 is John Dyer, president of his consulting firm, JD&A, Inc., and a contributor for IndustryWeek.com. John started his career at General Electric and later moved to Ingersoll-Rand, where he was VP of Operations for their Security and Safety sector. John had the good fortune to learn directly from W. Edwards […]
Back in 2011, I asked for and received some great input from readers about updating a chapter for the second edition of my book Lean Hospitals on “A Vision for Lean Hospitals.” A lot has changed in the healthcare environment over four years (as has our understanding of Lean, both generally speaking and in healthcare). So it’s […]
I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on a daily basis (or, ideally, each shift). read more
Hopefully you’re aware of my book Lean Hospitals. It was first published in 2008 and I was able to do a second, revised edition that was released in 2011. Traditional book publishing doesn’t really allow any sense of continuous improvement, other than maybe fixing a spelling error in a new printing of an edition. So, changes […]
It’s been a little while, but here’s a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in Indianapolis. See all of the videos in the link here or via my YouTube playlist. In this video, Hollynn Lobsiger, the manager of the endoscopy unit, talks about what Kaizen means to […]
In healthcare, it’s a well-known problem that people often don’t speak up to point out risks or to report near misses. It’s an organizational culture problem… people are afraid of being blamed, punished, or retaliated against for speaking up. A 2012 “report released… by the inspector general of the U.S. Department of Health and Human […]
I saw this story when it originally appeared online as part of a local public radio station in California. It was now picked up nationally by NPR and a number of you emailed me about this Lean healthcare piece about UCLA Medical Center: Hospitals Turn To Toyota To Make Care Safer And Swifter It’s a generally […]