Tag: Healthcare

Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Joining me for Episode #263 is another returning guest, Pascal Dennis (@AuthorPascal on Twitter). He was previously a guest on Episodes #96 and #239, talking about two of his previous books (see a full list here). Today, we’re talking about his most recent book, a business novel called Andy & Me and the Hospital: Further Adventures on […]

By September 21, 2016 0 Comments Read More →
Guest Post: Lean Healthcare from a Family Member’s Perspective

Guest Post: Lean Healthcare from a Family Member’s Perspective

Mark’s note: Today’s guest post is Tim Piotrowski from AME – the Association for Manufacturing Excellence. Their annual conference is being held in Dallas in October. I’ll be attending on Thursday and will be teaching an optional workshop on “Kaizen: Continuous daily improvement for health care and services” on Friday morning. I hope to see you […]

By September 19, 2016 0 Comments Read More →
Good News: UCSF to Teach #Lean to Residents

Good News: UCSF to Teach #Lean to Residents

I was happy to see this announcement the other day: UCSF to Train Residents in Lean Management and Process Improvement From the announcement: “UC San Francisco will train medical residents and fellows in Lean management principles, as part of a broader institutional commitment to continuous quality improvement. The effort is being supported in part with […]

By September 15, 2016 4 Comments Read More →
A #Lean Guy Visits a Hospital and Medical School in Chongqing, China

A #Lean Guy Visits a Hospital and Medical School in Chongqing, China

Continuing my series of blog posts about my July trip to China, today’s post is about my first significant walk through a hospital during the trip. My group had a chance to visit the First Affiliated Hospital of Chongqing Medical University. It’s, of course, located in the city of Chongqing, which we reached via a flight from […]

By September 14, 2016 3 Comments Read More →
#TBT: Talking to a Friend of Captain “Sully” About Patient Safety

#TBT: Talking to a Friend of Captain “Sully” About Patient Safety

OK, it’s Tuesday… “Throwback Tuesday.” I’ll make that a thing. Somebody I really appreciated getting to know, before her retirement from healthcare improvement work, was Naida Grunden. She wrote or co-authored two fantastic Lean healthcare books: The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods (an early addition to the literature) […]

By September 13, 2016 0 Comments Read More →
Podcast #262 – Steven J. Spear, “Beyond the Jargon” of Lean and Improvement

Podcast #262 – Steven J. Spear, “Beyond the Jargon” of Lean and Improvement

My guest for Episode #262 is Steven J. Spear (@stevenjspear on Twitter). He is author of the fantastic book The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. He’s a Senior Lecturer at the MIT Sloan School of Management and recently taught a summer course on Lean and Six Sigma for the […]

By September 12, 2016 4 Comments Read More →
Free Download: Process Tracking Letters for Lean Daily Management Boards

Free Download: Process Tracking Letters for Lean Daily Management Boards

I want to thank StoreSMART for continuing to be an advertiser here on the blog for another three months. Check out their different products that are useful for Lean metrics boards, visual management, 5S and other purposes. When I visit hospitals and work with them, I often see boards in different departments, with some variation […]

By September 9, 2016 0 Comments Read More →
New Podcasts – Interviews with Mark Graban on Lean in Healthcare

New Podcasts – Interviews with Mark Graban on Lean in Healthcare

Normally, in my original Lean podcast series, I’m interviewing others and I let them do most of the talking (I believe this is statistically true). OK, well, I have another podcast series (Lean Blog Audio) where I read blog posts out loud… which is weird, if nobody is listening. But people are listening (also something […]

By September 7, 2016 0 Comments Read More →
Upcoming Webinar on Creating Better Healthcare Supply Chains through Lean

Upcoming Webinar on Creating Better Healthcare Supply Chains through Lean

I’m excited to announce that I’m presenting a webinar at no cost to you on September 22nd, sponsored by Cardinal Health and hosted by FierceHealthcare.com: Creating a New “Gold Standard” – Healthcare Supply Chain Best Practices from Other Industries In the webinar, I’ll talk about practices and lessons learned from manufacturers like Toyota and Dell, […]

By September 7, 2016 3 Comments Read More →
Labor Day and Lean – Creating Better Workplaces, Not L.A.M.E. Ones

Labor Day and Lean – Creating Better Workplaces, Not L.A.M.E. Ones

Today is the Labor Day holiday in the United States (and in Canada, as I recently learned). It’s not just a day of rest or a celebration of people who work… it’s a also day to acknowledge unions and the labor movement. There’s currently a big “labor dispute” with the Alina health system in Minnesota. The […]

By September 5, 2016 3 Comments Read More →
This Time, the NEJM Publishes Something Positive About #Lean

This Time, the NEJM Publishes Something Positive About #Lean

You might remember the hubbub (a kerfuffle?) over the NEJM opinion piece written by Dr. Jerome Groopman and Dr. Pamela Hartzband. See my first post about their article. There are more links at the bottom of this post Now, the “Perspective” section of the New England Journal of Medicine has published a piece titled “The Hard […]

By September 1, 2016 1 Comments Read More →
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital: “Dirty, missing […]

By August 29, 2016 9 Comments Read More →
Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

The cancelation of a meaningless NFL exhibition pre-season game is probably one of the least important problems in the world. But, it happened recently and the “comedy errors” is interesting to think about. You might notice the headline of my post. That’s not the way a problem like this is normally portrayed in the news. […]

By August 23, 2016 0 Comments Read More →
Podcast #260 – Brad White, on Lean Daily Management for Healthcare

Podcast #260 – Brad White, on Lean Daily Management for Healthcare

My guest for Episode #260 of the podcast is Brad White, author of the recently-released book Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders. He is currently a Senior Process Improvement Advisor at Grady Health System in Atlanta, but I first met Brad a few years back when we were both […]

By August 22, 2016 3 Comments Read More →
RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

A while ago, I found this blog post by Jess Jacobs about a hospital wasting her time. I think it was probably shared by our mutual friend, e-Patient Dave deBronkart. As sometimes happens around here, I find something really compelling and well-written and I forget to share it on the blog. That happened this time (although […]

By August 16, 2016 5 Comments Read More →
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

It’s one thing to hear Lean professionals or specialists talking about the power of this methodology to improve healthcare. To me, it’s not just theory, it’s something I’ve seen in practice. Sure, there are many engineers and former business people working in healthcare now, and I think that’s great for a number of reasons – bringing relevant […]

By August 15, 2016 0 Comments Read More →
What Do You (or Your ______) Like or Dislike Most About Your Hospital?

What Do You (or Your ______) Like or Dislike Most About Your Hospital?

This article caught my eye at Becker’s Hospital Review: We asked 13 physicians what they really think of their hospital Even though organizations do formal physician and staff satisfaction surveys, the questions posed here is one that we should ask people frequently (including patients) in the name of improvement. read more

What’s Up at Virginia Mason Medical Center? Top Rankings & Joint Commission Problems

What’s Up at Virginia Mason Medical Center? Top Rankings & Joint Commission Problems

I want to preface this post by saying it’s mostly about questions, not answers. I’ve had many readers and acquaintances ask me about what’s been going on at Virginia Mason Medical Center in Seattle. The short answer is: “I don’t know, other than anything I’ve read in the news.” read more