This archive collects videos, webinar recordings, livestreams, and video-based conversations focused on Lean leadership, continuous improvement, psychological safety, and learning from mistakes. These videos are meant to support reflection and practical application—not just passive viewing—across healthcare, manufacturing, and knowledge work.
Topics range from executive leadership behaviors and Kaizen to Deming, Toyota, and building cultures where people feel safe to speak up and improve.
Here’s a great clip from Thursday’s episode of The Office. One of the new employees shows how he enters customer complaints into the computer and THEN has to fill out green comment cards. He asks why he has to fill…
Here is the seventh in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based (and iOS) software, to provide short tips and hints…
Last week, my wife was watching ABC’s show “Grey’s Anatomy,” as she always does. Again, as she often does, she’ll pause it for me when there’s a scene related to patient safety, so I can watch. In this scene, below,…
Suggestion boxes collect ideas–but Kaizen builds capability. In this short video, I explain why continuous improvement depends on leadership behaviors, not passive systems. The Lean Enterprise Institute recorded this short video while we were at the recent Northeast Shingo Prize…
Yesterday’s PBS News Hour had a piece on the use of Lean and the Toyota Production System at Seattle’s Virginia Mason Medical Center:
Here is the sixth in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based (and iOS) software, to provide short tips and hints…
I don’t know about you, but I’m sick of politics. I try to be an engaged citizen… but both parties drive me nuts. The cable news networks are all beyond ridiculous. This presidential election cycle takes way too long. There…
If your organization blocks access to YouTube… shame on them. The videos I’m sharing here are two reasons you should insist they open access to the world of Lean healthcare education that exists there. Today, I’m sharing two videos produced…
Thanks to Karen Martin for hosting yesterday’s webinar that I gave based on my book (with Joe Swartz) Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous…
Here is about five minutes of video (no longer available, sadly) of Paul O’Neill (former CEO of Alcoa and former Treasury Secretary) talking about the power of Lean healthcare on CNBC. O’Neill talks about leading organizations like Virginia Mason, Intermountain,…
Hat tip to my dad who saw this commercial on TV back home in Detroit. It’s an ad from the Henry Ford Health System, trumpeting their improvements in reducing errors and infections. They say if hospitals around the world adopted…
I’ve been to Saskatoon, Saskatchewan before — in February. It was a very cold, snowy place, to say the least! But, there are many warm, caring people who are using Lean management to improve the hospital working environment and patient…
