Slides & Recording of My “Healthcare Kaizen” Webinar – “The Suggestion Box is Dead.”

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Thanks to Karen Martin for hosting yesterday's webinar that I gave based on my book (with Joe Swartz)  Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that's effective and meaningful.

Here are the slides (via SlideShare) and the recording is embedded below (sorry about the early technical difficulties… that's only a problem in the first minute or so of my presentation).

Healthcare Kaizen from Karen Martin & Associates, LLC  on Vimeo.

Let me know what you think!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

2 Comments
  1. […] Mark did a stellar webinar on better methods for collecting employee ideas than the employee suggestion box recently. Lame Pun Raccoon on Kaizen Events America, what a […]

  2. […] Suggestion boxes breed futility because you normally only get 2 to 3% of ideas being selected for implementation. See my webinar on “The Suggestion Box is Dead.” […]

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