Thanks to Karen Martin for hosting yesterday's webinar that I gave based on my book (with Joe Swartz) Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that's effective and meaningful.
Here are the slides (via SlideShare) and the recording is embedded below (sorry about the early technical difficulties… that's only a problem in the first minute or so of my presentation).
Healthcare Kaizen from Karen Martin & Associates, LLC on Vimeo.
Let me know what you think!
If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
[…] Mark did a stellar webinar on better methods for collecting employee ideas than the employee suggestion box recently. Lame Pun Raccoon on Kaizen Events America, what a […]
[…] Suggestion boxes breed futility because you normally only get 2 to 3% of ideas being selected for implementation. See my webinar on “The Suggestion Box is Dead.” […]