Slides & Recording of My “Healthcare Kaizen” Webinar – “The Suggestion Box is Dead.”


Thanks to Karen Martin for hosting yesterday's webinar that I gave based on my book (with Joe Swartz)  Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that's effective and meaningful.

Here are the slides (via SlideShare) and the recording is embedded below (sorry about the early technical difficulties… that's only a problem in the first minute or so of my presentation).

Healthcare Kaizen from Karen Martin & Associates, LLC  on Vimeo.

Let me know what you think!

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  1. […] Mark did a stellar webinar on better methods for collecting employee ideas than the employee suggestion box recently. Lame Pun Raccoon on Kaizen Events America, what a […]

  2. […] Suggestion boxes breed futility because you normally only get 2 to 3% of ideas being selected for implementation. See my webinar on “The Suggestion Box is Dead.” […]

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