Lean Healthcare & Virginia Mason Medical Center on the PBS News Hour


Yesterday's PBS News Hour had a piece on the use of Lean and the Toyota Production System at Seattle's Virginia Mason Medical Center:

It's a story that might be familiar to those who follow the Virginia Mason story closely, but it's great national exposure for Lean healthcare.

The piece highlights how Lean leads to better quality, better patient satisfaction, and lower cost. It's a story I hope y'all will help share widely – for those who believe in Lean and need the example to inspire them, as well as those who might still be naysayers about the power of this approach.

For those of you who can't view YouTube at work, you should still be able to read the transcript on the PBS website.

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Thanks for posting, Mark. The more the public (and the medical community) is aware of the value of Lean in healthcare, the more support we can get, and the more good we can do.

  2. This is truly an amazing summary and proof that it can be done in a healthcare environment!
    Way to go but we still have much work to do.


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