Lean Healthcare & Virginia Mason Medical Center on the PBS News Hour


Yesterday's PBS News Hour had a piece on the use of Lean and the Toyota Production System at Seattle's Virginia Mason Medical Center:

It's a story that might be familiar to those who follow the Virginia Mason story closely, but it's great national exposure for Lean healthcare.

The piece highlights how Lean leads to better quality, better patient satisfaction, and lower cost. It's a story I hope y'all will help share widely – for those who believe in Lean and need the example to inspire them, as well as those who might still be naysayers about the power of this approach.

For those of you who can't view YouTube at work, you should still be able to read the transcript on the PBS website.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Dean Bliss says

    Thanks for posting, Mark. The more the public (and the medical community) is aware of the value of Lean in healthcare, the more support we can get, and the more good we can do.

  2. Linda Stone says

    This is truly an amazing summary and proof that it can be done in a healthcare environment!
    Way to go but we still have much work to do.

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